1. Office of the Information Commissioner www.oic.qld.gov.au

2. Identity theft – do’s and don’ts

3. Who pays the ferryman? If your Westpac account is compromised as a result of Internet fraud we guarantee to refund any missing funds, providing you comply with our Online Banking Terms and Conditions. NAB will reimburse you 100% of any amount fraudulently removed from your account if, despite our defences you are the victim of fraud We offer a 100% money back guarantee on all fraudulent transactions if you comply with the credit cards conditions of use.credit cards conditions of use

4. REPORTED SCAMS 2010 - $63 million – online methods 2011 - $85.6 million – unsolicited phone calls

5. … all our operators are busy at the moment…

6. Identity theft 2011-2011 Australians lost $1.4 billion Average amount lost is $2000 1.2 million Australians were victims (1 in 15 persons aged 15 years and older) 806,000 in 2007 Credit card fraud Scams Identity theft

7. the law is your friend Queensland Government Departments Queensland Government Ministers Local government Public authorities INFORMATION PRIVACY ACT 2009 Commonwealth Government Departments Commonwealth Government Ministers Private health practitioners > $3 million per year PRIVACY ACT 1988

8. collection, storage, use and disclosure Information Privacy Principle 4 - storage and security of personal information An agency having control of a document containing personal information must ensure that— (a) the document is protected against— (i) loss; and (ii) unauthorised access, use, modification or disclosure; and (iii) any other misuse;

9. but…you are on your own with Individuals Small business Everyone outside of Australia The vast majority of people on the internet

10. Other crime May 2011 Identity theft cost $1.4 billion a year Burglaries cost $3.6 billion a year (10%) Thefts from vehicles cost $1 billion (3%) Thefts of vehicles cost $1 billion (3%)

11. locks and lockouts mailbox fireproof safe rubbish your wallet financial details email address, mobile phone number shoulder surfers the next public user phones, tablets, computers

12. we need locks…lots of locks

13. come on in, make yourself at home Top 10 worst passwords 1. password 2. 123456 3.12345678 4. qwerty 5. abc123 6. monkey 7. 1234567 8. letmein 9. trustno1 10. dragon

14. move on, nothing to steal here… Password generators 5qV-R^2-mA5-%4D-a6w orchidorchestrasupermonkeybanana Password managers

15. Support Guidelines and Information Sheets available on the OIC website – www.oic.qld.gov.au Enquiries Service: 3234 7373 (8:30am-4:30 pm) enquiries@oic.qld.gov.au