1. An Introduction to Highpoint’s Lifecycle Services

2. Typical Scope of Services Configuration of new assets Logistics and on-line tracking Installation of new assets End user sign off and education Troubleshooting Redeployment/re-image and re-use De-installation of old assets Data cleaning process for old assets Lease return/resale of old assets ….drives the project to eliminate lease return penalties Data cleansing for existing asset databases Drives the Data Capture, Data presentation, Adherence to process

3. Systems that drive the solution

4. Facilitates controlled input from multiple distributed parties - forces procedures to be followed for each specific project Browser Based and real-time – no licensing, no hardware Single Relational Data Source I/O flexibility But most important: Designed to fit the project/customer i-Track System Characteristics An effective, highly customised solution that complements the customers business

5. Management reports and data mining capabilities Process governance to ensure repeatability and consistency. Quick and simple high level management overview ….. KPI’s on-demand Drill down and searchable detail Full user / transaction / timestamp audit trail

6. Eliminates the dependency on: Fax’s E-mails Spreadsheets Phone calls Delivers: Process driven services / Technical knowledge database. On demand real-time management info Minimising admin for Customer and Project Team Systems Summary