1. Examples of Ice-Breakers What follows are ten sets of two slides each. The first of the series is the title of the workshop; the second is the opening exercise. I use introductions as ice-breakers.

2. INTRODUCTION TO ASSERTIVENESS Sally B. Philips, EdD, CEAP Director University of Miami EA Employee Assistance P Program

3. INTRODUCTIONS Choose a partner Prepare to tell the group Your partners first name One incident in which your partner was assertive during the last month Introduce each other to the group

4. E.A.P. – A Career? Sally B. Philips, EdD, CEAP Director University of Miami Employee Assistance Program

5. INTRODUCTIONS NAME ONE REASON WHY YOU ARE TAKING THIS COURSE

6. COMMUNICATING as a MANAGER or SUPERVISOR: Talking with Individuals about Problems Sally B. Philips, EdD, CEAP Director University of Miami EA P Employee Assistance Program

7. INTRODUCTIONS Please find a partner Note partners Name Title How many people s/he supervises Strongest communication skill Prepare to introduce partner to the group

8. FEEDBACK/CRITICISM: Whats the Difference Sally B. Philips, EdD, CEAP, Director University of Miami EAP E mployee A ssistance P rogram

9. INTRODUCTIONS First name UM job The best feedback you ever received

10. Sally B. Philips, EdD, CEAP Director University of Miami EAP E mployee A ssistance P rogram CONFLICT COMMUNICATION SKILLS

11. INTRODUCTIONS You introduce your partner –first name –title –one conflict with another s/he has had or anticipates OR –one other thing s/he would like us to know

12. LISTENING: the Active Ingredient Sally B. Philips, EdD, CEAP Director UMEA P UM Employee Assistance Program

13. Introductions You introduce your partner Tell us –His/her Name –Position/title –One reason s/he is participating in this workshop

14. MANAGING DIFFERENCES Sally B. Philips, EdD, CEAP Director University of Miami E mployee Assistance Program

15. INTRODUCTIONS Name Position at the University One thing that makes you unique One thing you have in common with others

16. Sally B. Philips, EdD, CEAP Director University of Miami EAP E mployee A ssistance P rogram SAYING NO WITHOUT SLAMMING THE DOOR

17. INTRODUCTIONS You introduce your partner –first name –title –one time s/he had to say no

18. Sally B. Philips, EdD, CEAP Director University of Miami EAP E mployee A ssistance P rogram CALMING IRATE CALLERS (.. and COLLEAGUES ?)

19. INTRODUCTIONS You introduce your partner –first name –title –one difficult phone situation s/he handled well

20. TIME MANAGEMENT Sally B. Philips, EdD, CEAP Director University of Miami EAP Employee Assistance Program

21. INTRODUCTIONS Find out your partners – First name – The easiest task to do each day – The most difficult task each day Introduce your partner to the group