1. Manage Information/Knowledge management system
BSBINM501A part1
Trainer: Kevin Chiang

2. Learning Outcomes
Access product and service information in accordance with organizational requirements
Ensure methods of collecting information are reliable and make efficient
use of available time and
resources

3. What is information? A message received and understood;
Knowledge acquired through study or experience or instruction;
Data: a collection of facts from which conclusions may be drawn;
A numerical measure of the uncertainty of an outcome;
Sources:

4. Type of information Internal External
Organizational policies and procedures
Departmental and/or individual roles and responsibilities
External
Customers & Suppliers
Market & Competitors
Government bodies & Industrial associations

5. Type of information cont.
Hard copy – Existing info
Correspondence, reports & forms
Business documents: invoice, contract, records
Books, magazines, promotion materials
Soft copy – Developing info
Phone calls & Conversation
Meetings & Verbal ideas
Discussion

6. Workplace information
In general:
Correspondence
Forms
Reports
Plans
Records
In specification:
Company vision
Org chart
Strategic & Operational plans
Sales records & invoices
Clients databases
Employee records
Financial figures & targets
Advertisement & promotions
OHS policies

7. Accessing information
Organizational information should be accessible to all staff
Org chart & Management structures
OHS policies
Code of conducts & protocols
Individuals and departments are given access to types or levels of information that they need to do their jobs
HR & remuneration information
Clients information
Financial information
Legal information

8. Secure & Confidential information
It is very important to consider security and confidentiality when an organization is deciding how to store and access its information.
Government legislation provides rules about how information can be handled under the Privacy Act 1998 (Cth) and organizations must make sure that their procedures meet these requirements.

9. Use reliable methods to collect information
It is essential that you can trust the information you collect to use at work.
If the information is not reliable then you risk consequences as small as a staff member’s name being spelt incorrectly, or as large as project investment worth millions of dollars

10. Use reliable methods to collect information Cont.
Secondary sources
Internet sources
Books & Journals
Documents from other organizations
Public databases
History & others experiences
See if they are close enough
Primary sources
Observation
First hand experiences
Direct questions & answers
More reliable

11. Activity Collect one information from primary sources
Collect three information from secondary sources