1. Extracting Data to improve NEAT Matthew O’Meara & Linda Christie Director & Data Manager ED Sydney Children’s Hospital Randwick

3. Issues How to get NEAT data from FirstNet KPI report Manual Extract Getting data out Getting data in

4. Daily Report Standard Report

5. SESI Report

6. Weekly Report NEAT Performance Week ending 24/11/2013 Average 3 hr 26 min. Median 2hr 35min. Maximum 21hr 26min. Overall 4hr performance: 74.2%

7. Delay Reasons - admitted

8. 4 hr Delay reasons transferred patients No Bed-Paediatrics1 Ongoing Observation1 Registrar Review-Gynaecology1 Transport - Ambulance1 4hr Delay reasons DISCHARGED patients Imaging-US1 Inappropriate Time for D/C1 MO Delay (ED)5 Registrar Review-Paediatric Surgery2 Registrar Review-Ear Nose & Throat Surgery1 Registrar Review-Gastroenterology2 Pathology2 Ongoing Observation11 Delay Reasons – transfers, discharges

9. Data In 1.Enter reason for delay at 4 and 8 hours 2.Bed, specialty data 3.Free text description 4.Educate staff

10. Data Out Detailed error report Export to Excel Sort arrival to Discharge time Sort by triage, depart status, ward, specialty Calculate NEAT for each Collate data 3 hours work

12. Outcome Accountability Meaningful data Timely Patient level

14. What does Better look like? Standard Accessible Report Data quality – terms, education, feedback

15. www.health.nsw.gov.au/wohp www.ecinsw.com.au/neat Level 4, Sage Building,PO Box 699T 02 9464 4674www.ecinsw.com.au 67 Albert Avenue, Chatswood NSW 2067Chatswood NSW 2057F 02 9464 4728ABN 89 809 648 636