1. The Implementation of SAP’s Deduction Management Component at Intermec
Session: 1102
Vickie Canterbury-Lucia Rick Sabbagh

2. Topics To Be Covered Overview of Intermec Overview of DMC
Debit/Credit Offset
Document Owners
Document Flow
Notes Tickler
Implementation
Project Timeline
Set-up and Configuration
Custom Programs
Business Perspective
Account Management by Aging
Account Management by To-Do List

3. Topics To Be Covered Overview of Intermec Overview of DMC
Debit/Credit Offset
Document Owners
Document Flow
Notes Tickler
Implementation
Project Timeline
Set-up and Configuration
Custom Programs
Business Perspective
Account Management by Aging
Account Management by To-Do List

4. Intermec Overview
Provider of supply chain information products, services, and systems
Division of UNOVA Inc.
Headquarters: Everett, WA

5. Intermec Overview - SAP
Release 4.6C
Modules: FI, CO, SD, MM, PP, QM
Currently implementing Warehouse Management and Asset Accounting
DMC Release 4.0

6. Intermec Overview – Why DMC
Intermec’s Business System Vision
Avoid bolt-on systems, non-integrated systems, and local solutions
Use SAP unless it will not fulfill our business needs in a particular functional area
DMC integrates seamlessly with core R/3
Same look and feel
Supported by SAP Global Solution Center using the standard OSS process
No interfaces required

7. Topics To Be Covered Overview of Intermec Overview of DMC
Debit/Credit Offset
Document Owners
Document Flow
Notes Tickler
Implementation
Project Timeline
Set-up and Configuration
Custom Programs
Business Perspective
Account Management by Aging
Account Management by To-Do List

8. DMC Overview - Introduction
Developed by the SAP Global Solution Center
A “bolt-on” that enhances the functionality of the SAP R/3 AR module
In a nutshell, DMC tracks and manages the life of an Accounts Receivable document.

9. DMC Overview – Key Features
Debit/Credit
Offset
Document
Owners
Document
Flow
Notes
Tickler
Apply credits against specific open items
Assign owners to documents and customers
Similar to SD document flow
Attach action items to documents and customers

10. DMC Overview – Debit/Credit Offset
Allows a user to create a credit document and link it to an existing customer open debit document
A batch program applies the credit to the debit, clears both line items, and updates the document flow
Available in both the AR and SD modules
Accounting  Financial Accounting  Accounts Receivable  Document Entry  Credit Memo (FB75 or F-27)
Logistics  Sales and Distribution  Sales  Order  Create (VA01)

11. DMC Overview – Document Owners
The ability to assign a user to an accounting document. This person becomes responsible for monitoring the collection of that document.
Default owners may be established at the customer level. All documents created against this customer would be assigned to the associated default owner.
DMC uses the partner functions to assign multiple types of owners to a particular document.

12. DMC Overview – Document Owners
Example: Default Owner display (J4I4)
Example: Owners assigned to document

13. DMC Overview – Document Flow
Displays the chain of documents that is formed as AR line items are created and subsequently closed.
AR document flow has the same functionality as SD document flow.
Accessed from any AR document display screen

14. DMC Overview – Document Flow
Example:
An invoice of $10,000 is issued to the customer
A partial payment of $7,000 comes in from the customer
The customer pays the remaining balance short $100 for a disputed freight charge
The $100 remains open until the dispute is resolved

15. DMC Overview – Notes Tickler
Provides the ability to attach specific “action items” and the person responsible for completing the action.
Notes (actions) can be assigned at the document level or the customer level.
Creates a historical log of actions taken and provides a To-Do list of upcoming actions.
Notes can be accessed from many different places
Customer line item display (FBL5N)
Customer master (FD03 & XD03)
Credit master (FD33)
GL document display (FB03 & FBL3N)
Notes Tickler (J4I3)

16. DMC Overview – Notes Tickler
The DMC Note Overview screen

17. DMC Overview – Notes Tickler
The DMC Note detail screen
The document this note is attached to
Open or Closed?
When should the action be taken?
What does the person need to do?
Who is assigned to complete the action?

18. DMC Overview – Notes Tickler
The Notes Tickler Query function allows retrieval, viewing and reporting of the actions created (J4I3).
There are 4 selections on the main screen
Displays actions assigned to a user (open and/or closed)
Displays documents assigned to a user.
A report tree where you may store custom reports.
Displays documents that do not have any notes assigned to them.

19. DMC Overview – Notes Tickler
The To-Do List selection screen

20. DMC Overview – Notes Tickler
To-Do List output

21. Topics To Be Covered Overview of Intermec Overview of DMC
Debit/Credit Offset
Document Owners
Document Flow
Notes Tickler
Implementation
Project Timeline
Set-up and Configuration
Custom Programs
Business Perspective
Account Management by Aging
Account Management by To-Do List

22. Implementation – Project Timeline
Intermec’s DMC implementation was about a 3 month project.
6/27 – Funding approved
7/18 – SAP completed installation
Source code modifications
Completed remotely by SAP in 2 days
7/26 – Initial configuration and testing
Configuration of initial status codes, action codes, and outcome codes completed in 1 day
8/02 – Testing in QAS
8/23 – Configuration moved to production to enable the document flow functionality
9/27 – Custom programs completed and moved to production, end-user training completed, and conversion programs run
9/30 – Go-Live

23. Implementation – Project Team
The DMC project team consisted of
One IT Business Process Analyst – responsible for project management, system configuration, and training of business super users.
One IT Developer – responsible for tasks involving ABAP programming.
Two Business Super Users – responsible for identifying codes needed, documenting processes, and training end users.
One IT Basis Administrator – responsible for importing the DMC transports into SAP.
One IT Security Administrator – responsible for modifying existing roles with new authorizations.
One SAP Technical Consultant – responsible for completing the SAP source code modifications (3 days).
One SAP Functional Consultant – responsible for conducting training of IT Business Process Analyst (2 days).

24. Implementation – Set-up and Configuration
Configuration – IMG  Financial Acctg  AR and AP  Business Transactions  Deduction Management Component
Define Notes Tickler Status Codes
Define Notes Tickler Action Codes
Define Notes Tickler Outcome Codes
Define Notes Tickler Priority Codes
Master Data Population – Accounting  Financial Acctg  AR  Environment  Deduction Management Component  User Master Records
Create User Master Records
Create Default Owners (this was completed by a CATT)
One Time Conversion Programs
J_4IDFCM – generates the document flow records for open AR documents
J_4IDFCX – populates key fields in the document flow table where information may be missing.
J_4IGT33 – assigns default owners to open AR documents

25. Implementation – Set-up and Configuration
Priority Codes (IMG)
Action Codes (IMG)
Outcome Codes (IMG)
Status Codes (IMG)
User Master Records (DMC)
Default Owners (DMC)

26. Implementation – Custom Programs
Default Owner Creation
When a new customer is created in SAP, a program also creates two new entries in the default owner table, one for the credit rep and one for the credit manager.
Default Owner Change
When a change needs to be made to a credit rep assignment, this program changes the accounting clerk code, the credit rep group code, and the DMC default owner code simultaneously.
Note Closure
This program closes all notes associated with a document that has been cleared.
Note Creation
Based on several rules defined by the business, notes are automatically created when SD invoices post to accounting.
This is done via a user exit.

27. Implementation – Custom Programs
Note creation example

28. Implementation – DMC Info
Helpful OSS notes
– DMC Overview
– DMC Documentation (Release 3.0 & 4.0)
– DMC Release strategy
– Impact of Hotpack application to DMC
DMC Release 3.0 updates
R/3 3.x –
R/3 4.5B –
R/3 4.6x –
DMC Release 4.0 updates
R/3 4.0B –
R/3 4.5B –
R/3 4.6x –
SAP Global Solution Center
Select Custom Solutions

29. Topics To Be Covered Overview of Intermec Overview of DMC
Document Flow
Debit/Credit Offset
Document Owners
Notes Tickler
Implementation
Project Timeline
Set-up and Configuration
Custom Programs
Business Perspective
Account Management by Aging
Account Management by To-Do List

30. Acct Mgmt by Aging FI Line Items

31. Acct Mgmt by Aging Document Display

32. Acct Mgmt by Aging Document Display

33. Account Management To-Do List
Not a record of customer contact.
FBL5N Text.
Long Text.
Customer Master & Credit Master Text.
Prompts user to perform action items.
Created automatically, by user, or by mgr.
Action Codes (Call AP, Reconcile Credit, Send to Collections, etc).
Action Text (provides detail of action).
Priority (used in sorting To-Do List).

34. Acct Mgmt by To-Do List Note Creation

35. Acct Mgmt by To-Do List Note Creation

36. Acct Mgmt by To-Do List Query Selection

37. Acct Mgmt by To-Do List Selection Criteria

38. Acct Mgmt by To-Do List TDL

39. Acct Mgmt by To-Do List Note Overview

40. Acct Mgmt by To-Do List Note Detail

41. Acct Mgmt by To-Do List Note Overview

42. Business Perspective Account Management
Account Management by Aging
Used to Identify Customers for FI Line Item Review.
Make DMC Notes in Conjunction with Collection Efforts as needed.
Account Management by To-Do List
Prompts Collector with Action Items.
Provides a Historical Record of Collection Activity.
Systemic, Automated Process.

43. Thank you for attending!
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Session Code: 1102