1. “Strategic Plan (2008-2013) and Agency Accreditation”
San Mateo County Human Services Agency
“Strategic Plan ( ) and Agency Accreditation”
Presented to:
San Mateo County Board of Supervisors
By: Beverly Beasley Johnson
April 22, 2008
Where applicable, for Board reference, we annotate
each slide to identify key words of Council on
Accreditation standards that support the information
or action discussed.
Human Services Agency
County of San Mateo

2. ______________________
A culture of excellence
that fosters community connections
and greater well-being for all
______________________
San Mateo County Human Services Agency:
Strategic Plan

3. Why We Can Make a Difference
COUNTY SHARED VISION 2025
Linking it all together …
Practice Excellence …
San Mateo County
H.S.A. STRATEGIC PLAN:
COUNTY OUTCOME BASED MANAGEMENT
H.S.A. QUALITY IMPROVEMENT & ACCREDITATION

4. HSA Strategic Plan: 2008-2013 Why a Strategic Plan?
*Listen & Respond to Community
*Renew Our Mission, Vision, Values
*Set New Directions
*Maintain and Increase Organizational Capacity

5. Agency Accreditation Why “COA” Accreditation?
A Standards-Based Strategy to:
*Achieve our mission
*Increase our capacity
*Measure and Validate our quality

6. Strong Administration
Accreditation Standards
Community ● Integrity ● Achievement
Strong Administration
and Management
Practices
Measurable,
Effective
Service Delivery
795 COA standards apply to H.S.A.
Almost 10,000 pages of documentation

7. Call to Action: Community
CUSTOMER SERVICE
ACCESS TO AGENCY SERVICES
SERVICE NEEDS
AGENCY VISIBILITY IN COMMUNITIES
TARGET LIMITED RESOURCESBASED ON NEED
CULTURAL & LINGUISTIC
RESPONSIVENESS
Future of H.S.A.

8. CHANGING DEMOGRAPHICS MANDATES & FISCAL SANCTIONS
Call to Action: Policy Issues
Future of H.S.A.
CHANGING DEMOGRAPHICS
HIGH COST OF LIVING
SUSTAINABLE
EMPLOYMENT
FISCAL
UNCERTAINTY
DISPROPORTIONALITY
MANDATES & FISCAL SANCTIONS

9. Vision, Mission, Values
Every child, adult, and family lives in a safe, healthy, thriving community
Vision
Assist individuals and families to achieve economic self-sufficiency, promote community and family strength, and work to ensure child safety and well-being
Mission
Collaboration
Learning practices
Excellence in providing quality human services
Accountability
Respect
Values

10. Strategic Goals:
Create a Proactive Agency Culture to Achieve Vision & Outcomes for Customers, Community, & Staff
Promote Greater Self-Sufficiency among Most Vulnerable Residents
Maximize Child, Youth, & Family Strength, Well Being, & Lifelong Stability
Foster Community Well Being; Integrated Strength-Based Prevention & Early Intervention Services
Facilitate Improvements in Agency Capacity to Support Better Services
HSA Strategic Plan
Culture
Child &
Family
Well Being
Self-
Sufficiency
Internal
Agency
Capacity
Community

11. Internal Agency Culture
External Environment
Recognized for leadership, caliber, integrity
Visible & embedded in communities
Accountable & financially viable
Internal Agency Culture
Staff shares ownership in creating solutions
Progress & quality monitoring of outcomes
Process & systems improvements that reflect best practices & evidence-informed standards
HSA Strategic Plan
Culture 11

12. Greater Self-Sufficiency
Employment
Increase participation in CalWORKs Welfare to Work employment activities
Health Care
Increase enrollment and retention in the Medi-Cal program
Food Security
Increase enrollment and retention in the Food Stamp Program
HSA Strategic Plan
Self-
Sufficiency 12

13. Child, Youth, & Family Well Being
Child Safety
Children do not suffer recurrence of abuse
Children are safe in out of home care
Permanency
Children do not re-enter the system
Timely adoptions for children in foster care
Placement stability for children in foster care
Well Being
Social workers meet w/foster children monthly
Equitable Outcomes
Equitable outcomes for children of color in the child welfare system
HSA Strategic Plan
Child &
Family
Well Being 13 13

14. Targeted Communities H.S.A. Consumers
Community Well Being
Targeted Communities
Residents know how to get help in their own communities before needs escalate
Residents access services to address their basic needs
H.S.A. contributes to local prevention & early intervention continuums of care
H.S.A. Consumers
Feel their initial meetings with us are welcoming, strength-based, linguistically & culturally responsive
Report that staff help them to navigate the system
Report their basic needs were met
Exit equipped w/menu of community supports
HSA Strategic Plan
Community
Well Being 14 14

15. Human & Information Capacity Financial & Physical Capacity
Internal Agency Capacity
Human & Information Capacity
Leadership has the knowledge & information they need to be effective
Training results in improved client/customer service
Financial & Physical Capacity
Financial management practices are in compliance
Resources maximized by creative revenue enhancement & cost reduction activities
Customer Service
Staff & community partners are aware of Program Support policies & services
Staff & community partners say Program Support helped them navigate County systems to get their needs met
HSA Strategic Plan
Internal
Agency
Capacity 15

16. Our Commitment Culture Self- Sufficiency Internal Agency Capacity
MISSION
ASSIST INDIVIDUALS & FAMILIES TO ACHIEVE ECONOMIC SELF SUFFICIENCY
PROMOTE COMMUNITY & FAMILY STRENGTH
ENSURE CHILD SAFETY & WELL BEING
HSA Strategic Plan
Culture
Child &
Family
Well Being
Self-
Sufficiency
Internal
Agency
Capacity
Community
VALUES
Collaboration
Learning
Excellence
Accountability
Respect
VISION
EVERY CHILD, ADULT, and FAMILY LIVES in a SAFE, HEALTH, THRIVING COMMUNITY
Human Services Agency
County of San Mateo

18. HSA Strategic Plan/COA
Culture
Child &
Family
Well Being
Self-
Sufficiency
Internal
Agency
Capacity
Community
THANK YOU
Human Services Agency
County of San Mateo