1. July 2005 Providing Exceptional Health Information Services Changing HIM Roles…Changing HIM Services Sallyanne Wissmann Manager, Clinical Coding Service Mater Health Services Brisbane

2. July 2005 Congratulations to Mater Clinical Coding Service TeamFinalist 2004 Exceptional People Awards

3. July 2005 “In the spirit of the Sisters of Mercy, the Mater Hospital offers compassionate service to the sick and needy, promote an holistic approach to health care in response to changing community needs and foster high standards in health-related education and research. Following the example of Christ the Healer, we commit ourselves to offering these services to all without discrimination.” Mater’s Mission

4. July 2005 Mater’s Core Values Care: The spirit of compassion Mercy: The spirit of responding to one another Dignity: The spirit of humanity, respecting the worth of each person

5. July 2005 Mater’s Core Values Quality: The spirit of professionalism Commitment: The spirit of integrity

6. July 2005 Mater Health Services In living the mission set down by our Mercy founder, Catherine McAuley, we aim toward innovation, quality, professionalism and collaboration

7. July 2005 Mater Health Services Not for profit owned by the Sisters of Mercy 7 Acute public & private hospital facilities –Adult, Children's, Women’s –Total Beds = 897 –Discharges = 90,000 Outpatients attendances = 225,649 Emergency attendances = 74,720 South Brisbane & Redland sites www.mater.org.au

8. July 2005 Health Record storage, retrieval and delivery services Clinical Data Services Clinical Coding Service Clinical Data Management Medical Transcription Service Mail Service Medico-legal Service Health Information Service

9. July 2005 Is your service ‘exceptional’? Are you as a HIM ‘exceptional’? Exceptional: “forming an exception, not normal” “having much more than average intelligence, ability or skill” Exceptional Service

10. July 2005 Silo based No sharing of knowledge No skill transfer No dedicated quality resources No formal quality program No continuing education program Clinical Coding Services…Then

11. July 2005 Centrally managed service Multi-skilled Clinical Coders Dedicated quality resources Coding Quality Plan Continuing education program Clinical Coding Service…Now

12. July 2005 An Exceptional Coding Service…2004

13. July 2005 A creative approach towards maximising patient or organisational benefit  Clinical Coding Structure Innovation

14. July 2005 Demonstrated quality outcome in the delivery or support of Mater Health Care services  Coding Quality Officers  Quarterly Coding Audit  Coding Quality Plan Quality

15. July 2005 High professionalism in achieving the above, showing a reflective pride in the delivery of exceptional service and Mercy ethos  Coding Service Client Charter  Coding Team Professionalism

16. July 2005 Actively involving all the relevant personnel, in delivering the quality outcome, and promoting a happy working environment Collaboration

17. July 2005 Are we there yet? Clinical Coding Service

18. July 2005 Centrally managed service Executive accountability Client charters Comprehensive service reviews Strategic Planning Preparing for an electronic solution Clinical Data Services Health Information Service…changes

19. July 2005 Communicator Negotiator Coach Project management Technical expertise Leader Skills of a HIM Leader

20. July 2005 To provide exceptional services as a HIM professional in an ever changing environment, in order to be the leaders in the field of health information management both now and in the future Innovation…professionalism…quality…collaboration The Challenge