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3. Introduction Issues overview Discussion Reference list summary of the professional source Article review Conclusion Question Outline for the Presentation Public ServiceDelivery Delivery Gov 2.0

4. Introduction of the Journal

5. Comments from the scholars

6. Public Web scale search Web scale search E-service Delivery E-service Delivery TDTASK Public service delivery Media Culture Media Culture Narsima Candice Articles Public service Media Public service Media Public Wi-Fi Public Wi-Fi Jin Rafael Melendreras-Ruiz & Gabriel Franco-Martnez 2011 TDTASK: Through a Universal Platform for the Development of t-Government Services William Meredith 2013 Web-Scale Search and Virtual Reference Service: How Summon Is Impacting Reference Question Complexity and Reference Service Delivery Nicholas Pleace 2005 The shaping of electronic service delivery Petros Iosifidis 2011 THE PUBLIC SPHERE, SOCIAL NETWORKS AND PUBLIC SERVICE MEDIA Nick Stevenson 2000 THE FUTURE OF PUBLIC MEDIA CULTURES Alison Powell 2008 WIFI PUBLICS 4 3 6 5 2 1

7. Summary of resource ArticleGenreMethodologyTarget AudienceDiscussion Point 1 Technological utopianism Descriptive QuantitativeGovernment Officer, Technician Aspects of social contingencies 2 social realism Descriptive Qualitative (Ethnography/Case Study) Library staff, School staff, University staff More aspects to evaluate Summon 3 Analytical Reduction Literature review include documentation, archive Policy-maker, public service user, academics in the ICTs field The undeniable trend of transformation from PSB to PSM 4Social Realism Qualitative phenomenological perspective and participant observation policy-makers, business analysts, academics about political and ICTS area potential ethical or security problems e-service in other industry 5Social Realism Descriptive- Qualitative (Ethnography/ Case Study) Public Media and community The meaning of proposals 6 Technological utopianism Descriptive- Qualitative (Ethnography/ Case Study) Public community and technical media The possibility of success of this project

8. Analysis of the aritcle 1 More discussion of the limitation under the key social condition Research further in the social assessment Analysis of the aritcle 2 Evaluating Summon from a diverse perspectives Extension of the users influenced by the Summon

9. Analysis the aritcle 3 Figure 1 The main structure of the article 3 (Source: Losifidis 2011, The Public Sphere, Social Networks and Public Service Media) Public Sphere Historical assumption Habermas: nature of the public sphere National Public debate sphere National Public debate sphere Criticism: emphasis on national rather than global space. Fifth Estate (Dutton, 2007) Fifth Estate (Dutton, 2007) Internet and Public Sphere New communication space Political intervention Expand democratic participation New digital or online sphere Contribution to politics PSB Traditionally provide forum for democratic debate and cultural dissemination Challenged by general social, cultural and ideological shift Provide credible info. PSM Cross-platform strategy; Creation of inclusive public sphere Cross-platform strategy; Creation of inclusive public sphere Reinvention

10. Analysis the aritcle 4 Past researches ICTS Familiar people Electronic service E-government Digital divide Cultural resistance Accessibility Usability Focus on General public Tenants Landlords This study: UK social housing Understanding of e- service delivery Information provision Communication with service user Service transaction Figure 2 The introduction of the study in article 4 (Source: Nicholas 2005, The shaping of electronic service delivery)

11. THE FUTURE OF PUBLIC MEDIA CULTURES: GLOBALIZED MEDIA CULTURES, A SERIES OF AMBIVALENCES AND OPPOSITIONS ARE DISCUSSED IT INCLUDES GLOBAL HUMAN RIGHTS INITIATIVE IN RESPECT OF GLOBAL MEDIA CONGLOMERATES, TECHNOLOGICAL CHANGE IN RESPECT OF DIGITAL CULTURES THE ARRIVAL OF CULTURE OF REAL VIRTUALITY THE FUTURE OF PUBLIC MEDIA CULTURES IS DISCUSSED AS THE RESPONSIBILITY AND PARTICIPATION OF CONTEMPORARY MEDIA AND COMMUNICATION. SCIENTIFIC JOURNALISM IN TERMS OF TRADITIONAL NOTIONS OF BIAS AND IN RESPECT OF PROMOTION OF REFLEXIVITY. MAINTAINING A TRADITION OF PUBLIC SERVICE BROADCASTING. TRANSNATIONAL GOVERNANCE FOR THE REGULATION OF GLOBAL MEDIA. Analysis the aritcle 5

12. WI-FI PUBLICS: THE MAIN AIM IS PRODUCING COMMUNITY AND TECHNOLOGY. TRANSFORMING WI-FI TECHNOLOGY BY PROVIDING WI-FI IN PUBLIC PLACES METHODS OF EXAMINING COMMUNITY TECHNOLOGY DEVELOPMENT. NEW CONCEPTS OF GEEKS, COMMUNITIES, AND PUBLICS ARE DISCUSSED CASE STUDIES OF CANADIAN WI-FI PROJECTS AND MONTREAL’S ISF ARE STUDIED. DIFFERENCES BETWEEN GEEK-PUBLICS AND COMMUNITY-PUBLICS IS EXPLAINED Analysis the aritcle 6

13. Conclusion Public Service Delivery  TDTASK Implementation  Web-scale Search  Wi-Fi Publics  Social Media Network  Public Media Culture  Political Context

14. Resources Alison Powell (2008) WIFI PUBLICS, Information, Communication & Society, 11:8, 1068-1088, DOI: 10.1080/13691180802258746 Kling, R. (1994). Reading "all about" computerization: How genre conventions shape non-fiction social analysis. The Information Society, 10(3), 147-172. Nicholas Pleace (2005) The shaping of electronic service delivery, Information, Communication & Society, 8:4, 524-541, DOI: 10.1080/13691180500259194 Nick Stevenson (2000) THE FUTURE OF PUBLIC MEDIA CULTURES, Information, Communication & Society, 3:2, 192-214, DOI: 10.1080/13691180050123703 Petros Iosifidis (2011), THE PUBLIC SPHERE, SOCIAL NETWORKS AND PUBLIC SERVICE MEDIA, Information, Communication & Society, 14:5, 619-637 Rafael Melendreras-Ruiz & Gabriel Franco-Martnez (2011), TDTASK: Through a Universal Platform for the Development of t-Government Services, Information Systems Management, 28:4, 294-303, DOI:10.1080/10580530.2010.514216 William Meredith (2013), Web-Scale Search and Virtual Reference Service: How Summon Is Impacting Reference Question Complexity and Reference Service Delivery, Internet Reference Services Quarterly, 18:1, 1-13, DOI: 10.1080/10875301.2013.803005.

15. Question 16/09/2013 7196: Social Informatics