1. How to Improve the Quality Management (QM) in an Organization
It’s easy to achieve one stage but it is very difficult to maintain it

2. Introduction
To create a high quality, high performing product or service that meets and exceeds the customers’ expectations
This study is aim to investigate the relationship between employees’ performance and quality of organization performance
Objectives: 1)to investigate the strategies to improve QM in an organization
2)to study the relationship between employees’ role and organization’s performance
Research questions: 1) how employees’ role impact QM in the organization
2)what are the strategies used by the organization to maintain the organization performance

3. Literature Review Strategies to improve QM:
- changes in organization culture,
-communication and
-cooperation
Important of QM:
- improve financial and market performance
- ensures the customers’ satisfaction
-increase the revenues and reduces waste
-development of work team

4. Methodology 50 respondents 7-10 organizations around Kuantan
Survey questionnaire
Data analyze- SPSS

5. “A thousand miles of a journey start with one step”
Conclusion
Quality management not only focused on product quality but also the means to achieve it.
“A thousand miles of a journey start with one step”