1. a Project of Indonesia Open University

2. Instructional Materials need to be: 1. High-quality 2. Educationally effective & updated 3. Delivered on-time 4. Economical 5. Accessible to all 6. Low production cost

3. PROCESS  UT five clients  106 student responses to online surveys DISCLAIMER  Lack of physical access  Lack of communication access  Lack of financial support  Lack of time

4. Two main goals were identified: 1. To produce high-quality instructional content 2. To produce content in a timely manner

5. 1. Macro Level 2. Customers 3. Content Writers 4. Competitors 5. Other Influences 6. External Processes 7. Internal Processes

6. 1. Lack of instructional design support 2. Lack of administrative support in delivery and distribution 3. Lack of online and face-to-face tutoring support 4. Lack of student service support

7.  Causes of Gap 1) Lack of Instructional Design Support  Not learner-centered,  No Entry Behaviors and Learner Characteristics Assessment  SMEs working as IDs  Lack pilot-testing  No revision policy implementation  Lack interpersonal student guides  Causes of Gap 2) Lack of Administrative Support in Delivery & Distribution  Late registration window schedules  Exam dates  Inefficiency of the national distribution system  Lack of business operation support  Late delivery = less exam preparation

8.  Causes of Gap 3) Lack of Online and Face to Face Tutoring Support  Lack of tutoring support  Lack of community learning support  Lack of learning resources  Causes of Gap 4) Lack of Student Service Support  Limited regional office hours  Lack of help desk hotline  Lack of proper academic advising  Lack of transitional learning support

9. Recommended Interventions

10. 1. Follow Dick and Carey instructional design model 2. Involve Instructional Designers (IDs) in every step of the content production process. 3. Create specialization of tasks as opposed to rotation of duties 4. Review, revise, and implement UT’s current revision policy 5. Create support materials for students that go beyond a catalogue of courses and provides students with a map to graduation

11. 1. Make changes to the registration windows 2. Allow students to select their examination dates and plan their courses in advance 3. Improve the communication system between Regional Offices and the Distribution Center 4. Look into ways to bypass the national postal system 5. Lobby the Indonesian government to allow for competitive bidding processes for printing and distribution contracts RegistrationSemesterFinal Exam 1) October – end of November1)January – mid-Maymid-May 2) March – end of April2)June – early Novemberearly November

12. 1. Improve existing instructional material in order to lower the demand for tutors 2. Implement a feedback policy and monitoring system to ensure quality tutor interactions with students 3. Use Web 2.0 systems to organize learning communities 4. Give students access to online databases and regional libraries

13. 1. Lengthen Regional Offices’ hours of operation 2. Lengthen Hotline Help Desk hours 3. Provide additional orientation to incoming students in addition to a map to graduation 4. Provide a basic computer skills course

14. Untuk Universitas Terbuka- Indonesia Crystal Bancroft, Kirby Crider, Boon Lim, Dewi Padmo, & Rejoice Boetius December 10 th, 2009