1. www.aua.ac.uk inspiring professional higher education Greater than the sum of the parts: using the AUA’s CPD Framework for team development SDF Spring Conference Manchester 19 April 2012 Jan Shine AUA CPD Consultant

2. www.aua.ac.uk inspiring professional higher education Objectives Delegates will have an opportunity to: learn more about the AUA’s professional behaviours framework and how it may be applied gain greater insight into how the framework can be used at team level consider how teams of professional services staff in their own institution could benefit from the framework

3. www.aua.ac.uk inspiring professional higher education Developing the professional behaviours promoting excellence in HE management consultation with HEIs 78 represented workshops and focus groups 96 members of administrative staff existing frameworks National Occupational Standards AUA Code of Professional Standards consultation with HE professional bodies 7 represented

4. www.aua.ac.uk inspiring professional higher education Features of the professional behaviours The basis for a common national approach which builds on existing good practice Behaviour patterns that exemplify the AUA’s professional values Universal across all professional services roles Strengths as important as areas for development Flexible - HEIs may develop further promoting excellence in HE management

5. www.aua.ac.uk inspiring professional higher education An example of adapting the framework at team level Institutional priorities „ Clear direction and inspiration from leaders „ Better teamwork and inter- departmental communication „ Excellent customer service with a 'can-do' attitude „ Fairness, equality, respect and well-being for all  Innovation, cost saving and income generation – everybody's responsibility Managing self and personal skills Delivering excellent service Finding innovative solutions Working flexibly Using resources effectively Working with Vision Developing self and others Working with people Achieving results

6. www.aua.ac.uk inspiring professional higher education Overview of implementation project Cohort 1 2010-11 : 22 projects Cohort 2 2011-12 : 27 projects Cohort 3 2012-13 CPD Network community of practice Dedicated consultancy support Action learning sets Peer mentoring

7. www.aua.ac.uk inspiring professional higher education How the framework fits with other information about a role PERSON SPECIFICATION How the job needs to be done and the behaviours that underpin effective performance The tasks that need to be done and overall purpose of role Role-specific skills and knowledge required to do the job COMPREHENSIVE PICTURE OF THE EXPECTATIONS OF EFFECTIVE PERFORMANCE IN THE ROLE CPD FRAMEWORK JOB DESCRIPTION

8. www.aua.ac.uk inspiring professional higher education Self assessment Identify CPD needs Career planning Applying for roles Feedback Self Team Institution Some ways that the professional behaviours can be used Team strengths & CPD needs Recruitment and selection Induction Appraisal Mapping/designing learning and development provision Organisational development Succession planning Institutional strategy

9. www.aua.ac.uk inspiring professional higher education How confident do I feel now? How confident would I like to be? Where does the University need/want me to be? Self-assessment wheel activity Centre = 0 Outer edge = 10

10. www.aua.ac.uk inspiring professional higher education Excel tool to create a team profile

11. www.aua.ac.uk inspiring professional higher education So what for your team? Discuss the individual and average self-assessment scores across the team and share issues/learning points that arise Consider and discuss what this reveals about the team’s strengths, aspirations and areas for development Discuss the surprises, anomalies and set objectives for maximising strengths and meeting development needs Example of a team activity to create a team profile

12. www.aua.ac.uk inspiring professional higher education Ranking the behaviours within a function/team 1 7 1 6 4 3 7 9 4

13. www.aua.ac.uk inspiring professional higher education Ranking the behaviours read the descriptors for the nine behaviourial groups discuss which are most important for a staff development team put them in order of importance: 1 = most important 9 = least important

14. www.aua.ac.uk inspiring professional higher education Provide annual programme of staff learning and development Mapping a team’s function Provide timely interventions and consultancy support Support university change management initiatives Learn from and integrate good practice from other sector bodies

15. www.aua.ac.uk inspiring professional higher education Deliver bespoke activity Mapping a role to create development opportunities Liaise with, brief and monitor performance of external trainers Identify opportunities to incorporate e-learning Interested in on-line module development Fred Would like to develop facilitation skills Sue Manage open programme budget Currently do basic finance processing – interested in learning budgeting Aman

16. www.aua.ac.uk inspiring professional higher education Project Team’s reflections on learning so far Unique way for colleagues to look at their development Increased sense of professional identity and worth Highly adaptable framework Complements and can be integrated with other frameworks Common language fosters partnership working

17. www.aua.ac.uk inspiring professional higher education Group discussion Share your thoughts about possible applications of the CPD framework in your own institutions

18. www.aua.ac.uk inspiring professional higher education Where to find out more …… http://cpdframework.aua.ac.uk

19. www.aua.ac.uk inspiring professional higher education Thank you for your time