2. The student learning experience Student learning experience Programme design Environment for learning and teaching Equipment and materials for learning Assessment Learner progress and outcomes Guidance and learner support Quality assurance and improvement Learning and teaching process

3. Programme design  Learning objectives and a blank sheet of paper  Shaping the course from scratch  Engaging students in national forums

4. What this doesn’t mean… STAFF AUTHORITY STUDENT AUTHORITY Omnipotent deity Sales assistant “Empty vessel”“Always-right” customer

5. What it does mean…  Partnership, “co-creators”, citizenship  Do these concepts define your…  institutional mission?  student induction?  student rep training?  staff development activities?