1. Reflections on ‘Middle’ Management

2. A Question Who is the most important person, at work, in terms of your future success? Answer at end

3. ‘Middle’ Management What is a ‘Middle’ Manager? Middle Managers as Leaders Loughborough Leadership style Operational Managers – Unprecedented opportunity. Culture change

4. Management Challenges Performance management (incl attendance) Communication Managing change (supporting staff) Staff involvement Workload/Bureaucracy Staff Development (including career dev) Develop our strengths as well as weaknesses

5. Performance Management Staff survey 2008 How do we (staff) know how they are performing? How do we measure and recognise performance? Performance & Development Review Personal & Organisational Objectives Are we prepared to deal with poor performers?

6. Management at L’boro No book of L’boro Management L’boro style Continuous Improvement Role Models Common sense Accepting /Taking Responsibility Not working in isolation

7. Here is Edward Bear, coming downstairs now, bump, bump, bump, on the back of his head, behind Christopher Robin. It is, as far as he knows, the only way of coming downstairs, but sometimes he feels that there really is another way, if only he could stop bumping for a moment and think of it.