1. Staff Survey

2. Leeds College of Art Staff Survey Highlights December 2011

3. Detailed results and reports not yet received by the College Overview report has been received and these are the results which I will be sharing today in the same format as SMT received them Background

4. Results show overall staff are positive about the College 81% say it is a good place to work 93% are interested in the College; to them it’s not just a job 99% feel the College delivers good quality education to students However, staff do have concerns about issues such as – Workload and bureaucracy – Communications – Managing change – Staff morale and feeling valued Results generally appear to follow the trend within other HEIs Overview

5. Introduction – Participation – Areas for improvement – Areas of strength – Other key issues

6. 185 responses to the survey which is a 64 % return [HEI Average 58%] 58% of returns from Academic Staff 42% of returns from Business Support Response rates

7. Respondent profile by division/dept

8. Key to scores for slides Added agree and tend to agree scores or disagree and tend to disagree scores Other analysis takes account of strength of feeling – i.e. whether they agree or tend to agree [Benchmark median score] – based on other HEIs Capita has worked with in 2010 and 2011 Presentation of results

9. Top Issues: Workload 69% feel they have had to put in a lot of extra time in the last 12 months to meet the demands of their workload [HEI median 72%] 61% say they often worry about work outside their working hours [63%] 47% say they find their current workload too much [36%] 43% say they are not able to take regular breaks on most days [41%] 42% do not feel the College provides good support to help them balance their work and personal commitments [29%] But - 65% say there are usually sufficient people in the team they work in to handle their workload 30% feel unduly stressed at work [HEI 28%]

10. 58% feel that too many approvals are needed for routine decisions [HEI median 56%] 39% feel priorities are changed too frequently for them to work efficiently [38%] 41% say they are required to do unimportant tasks which prevent them from completing more important ones [46%] 51% say conflicting demands on their time affect their performance Top Issues: Bureaucracy

11. Top Issues - Communication 60% said, on the whole, the different parts of the College do not communicate effectively with each other [61%] 56% do not feel there are effective channels for staff to feed their views upwards in the College 71% do not feel communication between senior management and staff is effective [48%] 55% said, on the whole, communication in the University is not effective (HEI 35%] BUT 76% say the information they receive is straightforward and they understand it [79%]; 61% receive information in a timely way [73%] – 35% say information is cascaded back to all staff from the College’s Committee Structure – 49% say the Staff Newsletter is a useful source of information – 75% say the Principal’s briefing is informative

12. Top Issues - Communication 60% said, on the whole, the different parts of the College do not communicate effectively with each other [61%] 56% do not feel there are effective channels for staff to feed their views upwards in the College 71% do not feel communication between senior management and staff is effective [48%] 55% said, on the whole, communication in the College is not effective (HEI 35%] BUT 76% say the information they receive is straightforward and they understand it [79%]; 61% receive information in a timely way [73%] – 35% say information is cascaded back to all staff from the College’s Committee Structure – 49% say the Staff Newsletter is a useful source of information – 75% say the Principal’s briefing is informative

13. 74% say generally more could be done to help staff prepare for, and cope with, change [HEI median 74%] 66% do not feel recent changes have been explained well [48%]; and 64% do not think they have been planned well [47%] 63% do not feel change is managed well within the College [49%] 45% say the process of change causes them concern and worry [39%] BUT More staff feel change is managed well within their Department (71%) [HEI 63%] 73% have seen some positive changes in the last year [72%] 55% think things will improve in the next 12 months [58%] Top Issues: Managing Change

14. 70% do not think staff morale in the College is good 43% do not feel their job security at the College is good [30%] 60% do not feel valued by the College [42%] BUT 94% feel valued by colleagues they work with [86%] and 94% feel valued by students or staff they provide a service to [87%] Top Issues: Morale & Feeling Valued

15. 78% do not think food and catering facilities for staff are good [41%] Nearly 50% do not have a comfortable work space (including temperature, lighting etc) [33%] Top Issues: Physical Environment

16. Areas of strength

17. Staff Perceptions Clarity of roles & responsibility and expected standards Quality of service – especially to students Diversity and equalityWorking together Satisfaction at workCulture and values Immediate managers (softer issues) Feeing valued by colleagues and students Areas of Strength

18. Clarity of role & standards

19. Most respondents feel the College respects equally people of different sexual orientation (97%), ethnicity/nationality (97%), disability (96%), gender (96%), religion (96%) and age (93%) 94% feel the College acts fairly on recruitment [92%] and 85% on career progression/promotion [81%] 75% believe the College is committed to equality of opportunity for all staff 95% are satisfied with their level of awareness of diversity issues and how to react appropriately with colleagues [94%] 92% are aware of the College’s Equality Policies [91%] Diversity & Equality

20. 93% say they generally enjoy their work [HEI median 92%] 90% say their work is varied and interesting [89%] 86% say their work gives them a sense of achievement [83%] 78% feel inspired to do their best every day 73% feel part of the College [77%] 84% feel part of their department [77%] 86% feel they belong to a team Satisfaction at work

21. Immediate Manager 87% say he or she is approachable [HEI median 89%] 88% is supportive in a personal crisis [89%] 87% respects and values them [86%] 85% ensures they have the skills to be able to do their job well [82%] 83% has sufficient authority to make decisions [79%] 81% gives them recognition for work done well [78%] 78% keeps them informed about things they should know about [74%] 74% involves them in decisions made that affect them in their own work area [74%]

22. However 29% say he/she does not deal with poor performance effectively [36%] 33% does not help to motivate them to give their best [34%] 27% does not provide them with feedback about their performance [29%] Immediate Manager

23. 92% are satisfied with the support they get from their colleagues [HEI median 87%] 83% are satisfied with the support they get from their manager [77%] 89% feel there is good co-operation between staff in their department [71%] 64% feel there is good co-operation between different departments [47%] 82% say people are willing to help each other even if means doing something outside their usual activities [77%] 76% say the division of responsibilities between staff in their work area works well [66%] Working together

24. Quality, Culture and Values 99% feel the College delivers good quality education to students [86%] and 47% feel it delivers a good quality service to staff 95% feel their department delivers good quality service [90%] 83% could explain to someone what the College is trying to achieve [75%] 84% feel proud to work for the College [89%] 43% would recommend the College to a friend as a place to work (40% don’t know)

25. Other key results

26. 52% say SMT manage and lead the College well [ 72%] 23% say SMT are visible to staff 60% say SMT set out a clear vision of where the College is headed [76%] 59% say SMT support new ideas for improving services [73%] 32% say SMT listen to and respond to the views of front line staff [44%] 81% say SMT are focused on meeting the needs of students [75%] 75% say SMT build strong, positive relationships with the educational community and national organisations [similar to other HEIs but slightly different wording] Senior Management Team

27. 66% respondents say if they want to put forward new ideas or suggestions for improvement, they know how to do so [86%] – Respondents are less confident they will get feedback (46%) [61%] or these will be listened to (46%) [62%] 60% said they are personally encouraged to look for ways to improve they way they do things [70%] 44% do not feel able to voice their opinions [19%] 49% do not feel there are adequate opportunities to raise points of concern [27%] Staff Involvement

28. 87% feel safe and secure in their working environment [94%] 81% have the right equipment to do their job [87%] 78% have a clean work space [84%] 79% are satisfied their personal safety is treated seriously at work 61% feel the College is interested in their well-being [67%] 76% respondents know how to report accidents and incidents [69%]; 19% are not sure 53% are not aware of the ICAS Xtra Employee Assistance Programme services provided by the College Work Environment/Health, Safety & Welfare

29. 4% or 7 respondents said they are currently being harassed or bullied at work [HEI median 5%] – All said managers are the source – Most common forms are selective application of the rules (71%), patronising language (71%), excessive criticism (43%), unwelcome looks or remarks (43%) – One-third of staff had reported their experience of being harassed or bullied – Most common reason for not reporting was nothing would happen, concerns about confidentiality or being labelled a trouble maker (mentioned by three-quarters of staff not reporting) Harassment & Bullying

30. 10% or 18 respondents felt discriminated against at work in the last 12 months [HEI 10%] – 72% said the person responsible was more senior than them; 17% at the same level; 6% from outside the College (public/students) – 33% because of their gender; 28% because of their age Discrimination/Equality of Opportunity

31. 52% respondents had an individual annual progress review in last 12 months [HEI 82%] – 74% said their review left them feeling their work is valued [64%] – 81% said their review was useful to them [67%] – 93% had agreed clear objectives as part of their review [86%] – 76% agreed a continuing PDP [67%] 57% respondents said their line manager had supported them in identifying training, leaning and development; 23% too early to say Staff Review

32. 63% feel they are given the same opportunities to develop as other staff [78%] 64% are satisfied with their current level of learning and development [72%] 71% say they have received sufficient training to enable them to do their job well [77%] 69% of staff have taken part in training, learning or development paid for, or provided by, the College the past 12 months [71%] Learning and Development

33. 25% feel fairly paid for the work they do [HEI 69%] 60% feel fairly paid in relation to other staff at the College doing the same job [71%] 53% feel, overall, the College offers a good pay and benefits/conditions package [85%] Pay & conditions

34. 53% say they often think about leaving the College [35%] 32% say they are actively considering leaving the employment of the College [16%] Main reasons for considering leaving their job is to develop their career at another similar institution (49%) or because they are unhappy with their current job (38%) Considering Leaving

35. Results from Faculty of Media & Design Communication generally more negative than other areas – we need to understand why and encourage feedback via SCC reps as to why this may be Results from the Faculty of FE and Business Support Staff generally more positive – what are we doing right there and how can it be shared cross College? General Points

36. I take responsibility for the negatives We shall be publishing all the results on the HR area of the Portal when we receive them We will be talking to the SCC about the results and involve them in seeking solutions We will look to identify areas of good practice and spread them Focus on key issues Action plan at different levels Acting on the results

37. We will link actions to staff survey results – You Said, We Did Provide regular updates on progress and lack of progress via college announcements and the staff newsletter – there may be some quick fixes but other things will take time Some things may not be fixable – if that is the case we will try to explain why Follow up the staff survey in future to measure changes Acting on the results