1. Healthcare Transport in Bradford: A case study in Service Transformation Jim Bamford, Senior Lecturer in Operations & Systems Management

2. “The right patient, the right equipment, the right healthcare worker to the right place at the right time for the right treatment to be carried out in the right way”

3. The Problem…

4. Non-contracted spend on transport Duplication in the system Ad hoc disjointed approach to transport provision Accessibility often the final and not the first thought Key Findings

5. Bradford & Airedale Health Community Integrated Transport Unit The Solution…

6. The Results Improved access to Healthcare and Social Services Tacking health inequalities and moving towards health prevention Improved Ambulance response times Reduction in ‘Do Not Attends’ Cost savings exceed initial project plan prediction of £280,000

7. Other Successful Cases Operating Theatre Utilisation Hospital Transport and Logistics Strategic Planning Process Re-design Premises Location and Development Stroke Re-Design Outpatients Capacity Radiology Lean Healthcare

8. Key Lessons Leadership and Vision Early Stakeholder engagement Raise the strategic profile Benchmark, communicate, consult and share