1. A centre of expertise in digital information managementwww.ukoln.ac.uk Web 2.0: Addressing Institutional Barriers: Introduction Brian Kelly UKOLN University of Bath Bath Email B.Kelly@ukoln.ac.uk UKOLN is supported by: http://www.ukoln.ac.uk/web-focus/events/workshops/webmaster-2006/sessions/kelly/ Acceptable Use Policy Recording/broadcasting of this talk, taking photographs, discussing the content using email, instant messaging, Blogs, SMS, etc. is permitted providing distractions to others is minimised. Acceptable Use Policy Recording/broadcasting of this talk, taking photographs, discussing the content using email, instant messaging, Blogs, SMS, etc. is permitted providing distractions to others is minimised. This work is licensed under a Attribution- NonCommercial-ShareAlike 2.0 licence (but note caveat)

2. A centre of expertise in digital information managementwww.ukoln.ac.uk 2 Contents This workshop session will cover: Web 2.0 What is it? What benefits can it provide? What are the difficulties and dangers? Addressing the Challenges Case studies Understanding the cultural issues A Model For Flexibility & Openness A user-focussed model Applications of the model

3. A centre of expertise in digital information managementwww.ukoln.ac.uk 3 Draft Timetable 16.15Introductions 16.20Web 2.0: What can it provide? (BK) 16.30Web 2.0: Your thoughts on its potential 16.35Web 2.0: Meeting needs and expectations (LP) 16.45Barriers to Web 2.0 deployment (group exercise) 17.05A deployment strategy (BK) 17.20Modelling Web 2.0 in HE: Are we there yet? (LP) 17.35Applying the model (all) 17.45Workshop finishes 17.45+Bar / football

4. A centre of expertise in digital information managementwww.ukoln.ac.uk 4 About The Facilitators Brian Kelly: UK Web Focus Based at UKOLN Interest in Web 2.0, its potential and addressing deployment barriers Lawrie Phipps: Formerly worked for TechDis Now at JISC

5. A centre of expertise in digital information managementwww.ukoln.ac.uk 5 About You Please provide the following information: Your name, institution and what you do What you hope to gain from the session We intend to make use of a Wiki (a Web 2.0 technology) to make a note of the key points from the discussions and from your contributions.

6. A centre of expertise in digital information managementwww.ukoln.ac.uk 6 Google as a Web 2.0 Exemplar Google – developed GMail, Google Maps, … Use AJAX to provide richly interactive interfaces Web 2.0 Is your campus map rescalable (without loss of resolution)? Or do you have a campus map in GIF format: poor quality when printed, not reusable, but at least you own it and you've got the University logo on it. (Northumbria is an exception ) You will still have work to do, though. For example is your building on the map?

7. A centre of expertise in digital information managementwww.ukoln.ac.uk 7 RSS E-mail has its role but: Why send messages which time-out when many users will read them too late? Why not use delivery channels which are spam-free? Why not use delivery channels which are more suited to receiving information (as opposed to discussions)? Why not allow users to select their preferred channels? RSS: Syndication of content A light-weight standard used in the JISC IE View on Web, using one of many dedicated RSS viewers, Opera or Pluck IE plugin Shouldn't RSS viewers be standard on desktops? Shouldn't we be creating RSS feed for news alerts – and not just adding to email overload? Shouldn't RSS viewers be standard on desktops? Shouldn't we be creating RSS feed for news alerts – and not just adding to email overload? Google for "rss is opt-in authenticated email" See RSS briefing paper

8. A centre of expertise in digital information managementwww.ukoln.ac.uk 8 Netvibes.com Example of a personalised Web environment – just add your favourite RSS feeds Can be: Conventional news feeds RSS from email (e.g GMail) Dynamic RSS from searches … Note that Netvibes has an AJAX interface, so that the windows can be dragged around browser area, closed, etc. http://www.netvibes.com/

9. A centre of expertise in digital information managementwww.ukoln.ac.uk 9 Mobile Devices Potential of mobile devices in learning, research, etc. Lectures on iPods; student- created Podcasts;..

10. A centre of expertise in digital information managementwww.ukoln.ac.uk 10 Are your University Podcasts available through iTunes? Aren't you missing out on a major distribution channel? (Note Student's Union radio shows are leading the way) Are your University Podcasts available through iTunes? Aren't you missing out on a major distribution channel? (Note Student's Union radio shows are leading the way) http://www.everyobject.net/static.php?page=interactive

11. A centre of expertise in digital information managementwww.ukoln.ac.uk 11 Blogs University of Warwick seem to be leaders in the UK with their Student Blogging service: Listen to Auricle Blog & Podcast with John Dale Note that "students will say and do the wrong thing" issue has been addressed! http://blogs.warwick.ac.uk/johndale/ entry/student_mobile_ownership/ http://blogs.warwick.ac.uk/johndale/ entry/student_mobile_ownership/ Want to engage with your users? Why not set up an IT Services Blog? Here John Dale has received 20 comments on a posting about student mobile ownership (a typical high response rate) Or read Owen Stephen’s Blog about recent UCISA conf. Want to engage with your users? Why not set up an IT Services Blog? Here John Dale has received 20 comments on a posting about student mobile ownership (a typical high response rate) Or read Owen Stephen’s Blog about recent UCISA conf.

12. A centre of expertise in digital information managementwww.ukoln.ac.uk 12 Wikis Wikis provide collaborative, easy-to- use Web-based authoring. Sounds ideal for HE: Students, researchers and support staff:  collaborative work  focus on content, not on authoring tools .. Web 2.0 http://en.wikipedia.org/w/index.php?title=University_of_Warwick Issue: (for Web/marketing people) Shouldn't you be proactive in ensuring content is accurate, … Should you seek to lead in order to define structure? Issue: (for Web/marketing people) Shouldn't you be proactive in ensuring content is accurate, … Should you seek to lead in order to define structure?

13. A centre of expertise in digital information managementwww.ukoln.ac.uk 13 Social Bookmarking / Folksonomies Social bookmark services introduced "folksonomies": User-defined tags Used for bookmarking, shared photos, etc. Comments: Librarians point out flaws in approach But can miss the potential benefits Web 2.0 http://www.ukoln.ac.uk/web-focus/ events/workshops/ucisa-wlf-2004-11/ http://www.ukoln.ac.uk/web-focus/ events/workshops/ucisa-wlf-2004-11/ Looks a good event – I'll bookmark it (with 'UCISA' tag). What else have I bookmarked with the 'UCISA' tag? I notice others have bookmarked the same page. Who are these other people? What are their interest? As well as resource discovery, social bookmarking can help: Identify impact Find related resources (cf Amazon) As well as resource discovery, social bookmarking can help: Identify impact Find related resources (cf Amazon)

14. A centre of expertise in digital information managementwww.ukoln.ac.uk 14 Instant Messaging (IM) IM – popular, widely used, with benefits for collaboration, but banned in some places Meebo: Web-based IM client An AJAX application Gabbly.com: No ID needed Set up anywhere http://www.meebo.com/ Should IT Services ban applications when there are trivial ways around such bans? What is the reason for such bans: ideology; resource management; support; security; …? Web 2.0

15. A centre of expertise in digital information managementwww.ukoln.ac.uk 15 Web 2.0 Skype / VoIP VoIP is coming, so now’s the time to gain experiences. What are the implications of ‘free’ always-on telephony (i.e. it's not just about software) - you could be broadcasting this talk now! Skype is a good example of Internet telephony: Integrated voice, IM, Web (and now video) Can be high quality Free / cheap calls Conference calls Accessibility benefits  Proprietary  Network and management issues

16. A centre of expertise in digital information managementwww.ukoln.ac.uk 16 Web 2.0: Other Useful Applications Please give your suggestions for: Other examples of Web 2.0 applications Other areas of use within the HE sector We intend to make use of a Wiki (a Web 2.0 technology) to make a note of the key points from the discussions and from your contributions. Exercise