1. www.ncalt.com www.npia.police.uk Andrew Jermond, Business Analyst Tony Sammons, Client Relationship Manager TOP 5 MLE Issues NPIA, Ryton 16 th January, 2008 ajermond@ncalt.com tsammons@ncalt.com

2. www.ncalt.com www.npia.police.uk How issues were identified The Top 5 Issues Impact and Mitigation What about the other issues? Q&A Agenda

3. www.ncalt.com www.npia.police.uk How Top 5 Issues Were Identified Forces were asked for their Top 5 issues 24 forces responded Results analysed Top 5 issues identified

4. www.ncalt.com www.npia.police.uk Usability Local IT Issues MLE Login Issues Reporting HR Interface Culture and MLE Perception NCALT Strategy Helpdesk NCALT Updates Course Length Course Detail MLE Successes Tracking MLE Capabilities Timeliness of Course Releases Lack of Generic Packages Own Content Support User Guides Access to Course Content Uploading Guidance Programme Direction Notifications Functionality Instability Errors in Data Saving Course Consistency No Driver to Use MLE Login Standardisation Known Bugs Forums Evaluations Authoring Tools How Top 5 Issues Were Identified

5. www.ncalt.com www.npia.police.uk Usability Local IT Issues MLE Login Issues Reporting HR Interface Culture and MLE Perception NCALT Strategy Helpdesk NCALT Updates Course Length Course Detail MLE Successes Tracking MLE Capabilities Timeliness of Course Releases Lack of Generic Packages Own Content Support User Guides Access to Course Content Uploading Guidance Programme Direction Notifications Functionality Instability Errors in Data Saving Course Consistency No Driver to Use MLE Login Standardisation Known Bugs Forums Evaluations Authoring Tools How Top 5 Issues Were Identified

6. www.ncalt.com www.npia.police.uk Usability Main comments: Not user friendly Screens too complicated and busy Unintuitive and difficult to navigate

7. www.ncalt.com www.npia.police.uk Usability Main impacts: Reduced uptake of MLE Increased burden/costs for Training Department Increased abstraction rates

8. www.ncalt.com www.npia.police.uk Usability What is NCALT doing? Focussing on identifying force requirements Creating user documentation Facilitating user communication –Co-ordinating Senior User Group –Proposing an End User Group

9. www.ncalt.com www.npia.police.uk Usability What can forces do? Identify local champions Encourage use to improve familiarity Support user communications – Participate!

10. www.ncalt.com www.npia.police.uk Local IT Issues Main comments: Hardware/software specification IT Support IT Policy

11. www.ncalt.com www.npia.police.uk Local IT Issues Main impacts: Unable to support training by e-Learning Increased costs through providing alternatives Lack of IT support perpetuates current situation

12. www.ncalt.com www.npia.police.uk Local IT Issues What is NCALT doing? Providing visibility of minimum technical requirements Providing advance notification of changes Supporting internal communication between FTMs and IT Managers

13. www.ncalt.com www.npia.police.uk Local IT Issues What can forces do? Develop relationship with IT departments Progress local Internet policy changes Ensure technical issues are escalated to NPIA Service Desk

14. www.ncalt.com www.npia.police.uk MLE Login Issues Main comments: Passwords forgotten Password policy too complex Too slow to log in

15. www.ncalt.com www.npia.police.uk MLE Login Issues Main impacts: Learners unable to complete e-Learning Additional/alternative training resource required Lack of faith in MLE as training tool

16. www.ncalt.com www.npia.police.uk MLE Login Issues What is NCALT doing? Server move to Hendon Data Centre Ensuring reliability of network services across all points of access (e.g. Internet, CJX, Aware) Investigating ways of improving password functionality

17. www.ncalt.com www.npia.police.uk MLE Login Issues What can forces do? Encourage learners to avoid peak times and/or to login from home Ensure that login issues are escalated to NPIA Service Desk Ensure users have access to suitable hardware and environment

18. www.ncalt.com www.npia.police.uk Reporting Main comments: Limited range of reports available Not trusted to be accurate Geared around courses rather than individuals

19. www.ncalt.com www.npia.police.uk Reporting Main impacts Unable to obtain accurate figures on enrolments, in progress and training Unable to obtain specific reports without raising service requests Added complexity to training management

20. www.ncalt.com www.npia.police.uk Reporting What is NCALT doing? Investigating escalated issues Implementing fixes Providing more thorough analysis of reporting requirements at course planning stage

21. www.ncalt.com www.npia.police.uk Reporting What can forces do? Escalate problems with courses/reports to NCALT Raise service requests for new reports if required

22. www.ncalt.com www.npia.police.uk HR Interface Main comments: What is the HR Interface? When will it be available? How do I implement it?

23. www.ncalt.com www.npia.police.uk HR Interface Main impacts: Lack of link between MLE and HR system is disincentive to use MLE for training Multiple systems require updating manually Forces unable to prepare and plan

24. www.ncalt.com www.npia.police.uk HR Interface What is NCALT doing? Making documentation available Managing development to ensure delivery timescales are met Preparing to provide services to assist forces with implementation

25. www.ncalt.com www.npia.police.uk HR Interface What can forces do? Familiarise themselves with documentation Be aware of timescales in readiness to initiate a project Ensure that their own HR System data is up to date

26. www.ncalt.com www.npia.police.uk What about the other issues? NCALT will continue to carry out this exercise half-yearly The greater the number of forces that provide information, the more accurate a picture NCALT will have of prevailing issues

27. www.ncalt.com www.npia.police.uk Top 5 MLE Issues Any Questions?

28. www.ncalt.com www.npia.police.uk TOP 5 MLE Issues NPIA, Ryton 16 th January, 2008 ajermond@ncalt.com tsammons@ncalt.com Andrew Jermond, Business Analyst Tony Sammons, Client Relationship Manager