1. Ohio Library Council Chapter Conferences Spring 2013

2. Director of Collection Management Columbus Metro Library 614.479.3066 rnesbitt@columbuslibrary.org Best Practices in Technical Services Workflow 2013 OLC Chapter Conferences

3. Manager of Acquisition and Collection Development Dayton Metro Library 937.496.8520 jgaffney@daytonmetrolibrary.org Best Practices in Technical Services Workflow 2013 OLC Chapter Conferences

4. Technical Services Supervisor Greene County Public Library Direct: 936.352.4007 ext 6301 cstrait@gcpl.lib.oh.us Best Practices in Technical Services Workflow 2013 OLC Chapter Conferences

5. Technical Services Manager Toledo-Lucas County Public Library 419.259.5262 Marilyn.zielinski@toledolibrary.org Best Practices in Technical Services Workflow 2013 OLC Chapter Conferences

6. YES Used Staffing for Results by Diane Mayo Visited other libraries Used outside consultants Best Practices in Technical Services Workflow 2013 OLC Chapter Conferences

7. Limit the number of times staff touch materials Centralized selection Track, and post, the number of days for materials to get through Tech Services Re-designed the space for more efficient flow Best Practices in Technical Services Workflow 2013 OLC Chapter Conferences

8. Standards are set by the type of work and tied to annual evaluations Written documentation including manuals/handbooks, wikis, and calendars Email is sent to all staff when there are changes or reminders that they need to know Public service staff are encouraged to contact TS supervisors with questions about classification numbers, stickers, or locations Best Practices in Technical Services Workflow 2013 OLC Chapter Conferences

9. Union considerations – lower grade levels cannot do work of higher grade levels Best Practices in Technical Services Workflow 2013 OLC Chapter Conferences

10. New materials are selected centrally in all libraries Dayton and Toledo – agencies still select periodicals Greene County – Branches submit replacement titles Best Practices in Technical Services Workflow 2013 OLC Chapter Conferences

11. Columbus and Toledo – selection is part of Tech Services Dayton – located in TS; three managers in TS report to the Director Greene County – selection is a separate department that reports to the Assistant Director

12. Vendor sites Publisher websites Blogs Print journals Suggestions from staff and customers Best Practices in Technical Services Workflow 2013 OLC Chapter Conferences

13. Forms on website and staff Intranet Email Best Practices in Technical Services Workflow 2013 OLC Chapter Conferences

14. Two or three primary vendors – Baker & Taylor and Ingram for print plus Midwest Tape for media Amazon as a secondary vendor Local purchases Specialty vendors, especially for local history and genealogy materials Best Practices in Technical Services Workflow 2013 OLC Chapter Conferences

15. Dayton and Greene County use EDIFACT ordering Columbus currently places FTP orders overnight to major vendors and orders via websites for others Toledo orders from vendor websites - ILS bib and order records are entered into the catalog via 9xx uploads Best Practices in Technical Services Workflow 2013 OLC Chapter Conferences

16. Yes. The exceptions are for time of arrival and partial shipments Best Practices in Technical Services Workflow 2013 OLC Chapter Conferences

17. Columbus uses a production line that is composed of rollers. Turn around time is 3 – 4 days. Dayton, Greene County and Toledo all put materials on book trucks. Materials are generally handled in order of receipt but rush/haste items go to the head of the line. Best Practices in Technical Services Workflow 2013 OLC Chapter Conferences

18. Columbus has five staff members – 2 with an MLS, 2 with bachelor degree, and 1 para- professional Dayton has six staff members – 2 MLS, 2 grade 2, and 2 grade 1 Greene County has four staff members – 3 MLS and 1 copy cataloger Toledo has a Catalog Supervisor (MLS) and 4 ½ copy catalogers Best Practices in Technical Services Workflow 2013 OLC Chapter Conferences

19. Columbus and Dayton use OCLC Greene County and Toledo use SkyRiver All do original cataloging as needed Toledo also creates some generic records for paperbacks such as Harlequin Romances and add many titles to these generic records Best Practices in Technical Services Workflow 2013 OLC Chapter Conferences

20. Columbus does not currently accept brief vendor records Greene County accepts brief records and does not require full records Dayton and Toledo accept brief records and replace them (overlay) with full records Best Practices in Technical Services Workflow 2013 OLC Chapter Conferences

21. Classification numbers Price Subjects Location Pagination Local customization Authority records as needed Best Practices in Technical Services Workflow 2013 OLC Chapter Conferences

22. All libraries have vendors add mylar jackets Media has a variety of vendor processing which can include barcode, library ID, genre labels, item count labels, hub label, and security case Best Practices in Technical Services Workflow 2013 OLC Chapter Conferences

23. All libraries evaluated stickers All libraries standardized and reduced the number of stickers Best Practices in Technical Services Workflow 2013 OLC Chapter Conferences

24. Columbus – Always ask the question why do we…? If you cant answer to make it easy for customers to get access, then analyze Dayton – Good workflow pays off in excellent customer service. Patrons find materials in a timely manner and the library provides just in time collection Greene County – Talk frequently to all staff and buy pizza Toledo – Plan, prioritize, involve staff and do changes that are low-hanging fruit so staff can see changes Best Practices in Technical Services Workflow 2013 OLC Chapter Conferences