2. ELECTRONIC COMMERCE Online Services

3. Electronic Commerce Electronic commerce is the buying and selling of products and services electronically over the Internet.

4. Electronic Commerce Terminology  Mobile commerce (m-commerce)  Business-to-consumer (B2C) electronic commerce  Business-to-business (B2B) electronic commerce  Electronic commerce venue

5. M-commerce Business transactions using web- enabled cell phones or handheld computers

6. Business-to-consumer (B2C) electronic commerce Businesses using the Internet to sell products and services to consumers and receive payments

7. Business-to-business (B2B) electronic commerce Companies using the Internet to conduct business activities with other companies

8. Electronic commerce venue Website where business activities or transactions occur

9. Advantages  Convenience  Greater selection  More product information  Ease of comparison shopping

10. Evaluating Online Shopping Sites Clear selling terms. Make sure you can find, read, and easily understand the terms of sale. Product selection. The site should provide a satisfactory degree of information about a product being offered. Easy purchases. The directions for purchasing items at a site should be simple to follow. Customer service. A good online shopping site should provide a high level of customer service.

11. B2C Shopping Sites Clothing ▫L.L. Bean ▫Lands’ End ▫The Gap Department Stores ▫J.C. Penney ▫Macy’s ▫Bloomingdale’s Travel ▫Expedia ▫Travelocity ▫Orbitz Automobiles ▫Autopedia ▫Autoweb ▫CarsDirect