1. Organizational Behavior
12th Edition by
Stephen Robbins
Reference Book: Organizational Behavior
by- Fred Luthans
PowerPoint by
Prof. Jahanzaib Yousaf

2. What is Organizational Behavior?
Chapter# 1

3. Chapter # 1 Chapter Outline
Concepts of Management/ Organization and Organizational Inputs.
Describe the manager’s functions, roles, and skills.
Understanding organizational behavior (OB).
Importance of OB as a systematic study.
Identify the major behavioral science disciplines that contribute to OB.
Modern challenges in applying OB concepts.
Prof. Jahanzaib Yousaf, PCIT

4. Prof. Jahanzaib Yousaf, PCIT
Organization
Two or more People
Working together with Co-ordination and Co-operation
To achieve a common Objective
Their Behavior is purposeful
Prof. Jahanzaib Yousaf, PCIT

5. Organizational Inputs/ Resources
Human
Financial
Information
Physical
Prof. Jahanzaib Yousaf, PCIT

6. Prof. Jahanzaib Yousaf, PCIT
Management
The process of Achieving Organizational Goals through planning, Organizing, Leading and Controlling.
Management University.
Prof. Jahanzaib Yousaf, PCIT

7. Prof. Jahanzaib Yousaf, PCIT
Management Functions
Prof. Jahanzaib Yousaf, PCIT

8. Management Functions: Plan
A process that includes defining goals, establishing strategy, and developing plans to coordinate activities.
As managers advance, they do this function more often.
Prof. Jahanzaib Yousaf, PCIT

9. Management Functions: Organize
Determining what tasks are to be done, who is to do them, how the tasks are to be grouped, who reports to whom, and where decisions are to be made.
Prof. Jahanzaib Yousaf, PCIT

10. Management Functions: Lead
A function that includes motivating employees, directing others, selecting the most effective communication channels, and resolving conflicts.
It is about PEOPLE!
Prof. Jahanzaib Yousaf, PCIT

11. Management Functions: Control
Lead
Organize
Monitoring performance, comparing actual performance with previously set goals, and correcting any deviation.
Prof. Jahanzaib Yousaf, PCIT

12. Mintzberg's Managerial Roles
Interpersonal
Informational
Decisional
Prof. Jahanzaib Yousaf, PCIT

13. Prof. Jahanzaib Yousaf, PCIT
Interpersonal Roles
Prof. Jahanzaib Yousaf, PCIT

14. Prof. Jahanzaib Yousaf, PCIT
Informational Roles
Prof. Jahanzaib Yousaf, PCIT

15. Prof. Jahanzaib Yousaf, PCIT
Decisional Roles
Prof. Jahanzaib Yousaf, PCIT

16. Essential Management Skills
Technical Skills
The ability to apply specialized knowledge or expertise
Human Skills
The ability to work with, understand, and motivate other people, both individually and in groups
Conceptual Skills
The mental ability to analyze and diagnose complex situations
Prof. Jahanzaib Yousaf, PCIT

17. Managerial Activities
Four types of managerial activity:
Traditional Management
Decision-making, planning, and controlling.
Communication
Exchanging routine information and processing paperwork
Human Resource Management
Motivating, disciplining, managing conflict, staffing and training.
Networking
Socializing, politicking, and interacting with others.
Prof. Jahanzaib Yousaf, PCIT

18. Prof. Jahanzaib Yousaf, PCIT
Successful vs. Effective Allocation by Time
Managers who promoted faster (were successful) did different
things than did effective managers (those who did their jobs well)
Prof. Jahanzaib Yousaf, PCIT

19. Organizational Behavior
“A field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations, for the purpose of applying such knowledge toward improving an organization’s effectiveness.”
Study of how people Think, Act, React and Behave in the work place.
How this behavior effect overall Organizational performance.
Prof. Jahanzaib Yousaf, PCIT

20. Prof. Jahanzaib Yousaf, PCIT
OB Model
Each level is constructed on the prior level
Prof. Jahanzaib Yousaf, PCIT

21. Types of Study Variables
Independent (X)
The presumed cause of the change in the dependent variable (Y).
This is the variable that OB researchers manipulate to observe the changes in Y
Dependent (Y)
This is the response to X (the independent variable).
It is what the OB researchers want to predict or explain.
The interesting variable! X Y
Predictive Ability
Prof. Jahanzaib Yousaf, PCIT

22. OB Dependent Variables
Productivity
Transforming inputs to outputs at lowest cost. Includes the concepts of effectiveness (achievement of goals) and efficiency (meeting goals at a low cost).
Absenteeism
Failure to report to work – a huge cost to employers.
Turnover
Voluntary and involuntary permanent withdrawal from an organization.
Deviant Workplace Behavior
Voluntary behavior that violates significant organizational norms and thereby threatens the well-being of the organization and/or any of its members.
Prof. Jahanzaib Yousaf, PCIT

23. OB Dependent Variables
Organizational Citizenship Behavior (OCB)
Discretionary behavior that is not part of an employee’s formal job requirements, but that nevertheless promotes the effective functioning of the organization.
Job Satisfaction
A general attitude (not a behavior) toward one’s job; a positive feeling of one's job resulting from an evaluation of its characteristics.
Prof. Jahanzaib Yousaf, PCIT

24. The Independent Variables
The independent variable (X) can be at any of these three levels in this model:
Individual
Biographical characteristics, personality and emotions, values and attitudes, ability, perception, motivation, individual learning and individual decision making.
Group
Communication, group decision making, leadership and trust, group structure, conflict, power and politics, and work teams.
Organization System
Organizational culture, human resource policies and practices, and organizational structure and design.
Prof. Jahanzaib Yousaf, PCIT

25. Prof. Jahanzaib Yousaf, PCIT
OB Model (Elaborated)
Dependent Variables (Y)
Three Levels
Independent Variables (X)
Prof. Jahanzaib Yousaf, PCIT

26. Challenges for Managers and OB
Globalization
Managing Workforce Diversity
Improving Quality and Productivity
Improving Customer Service
Improving People Skills
Stimulating Innovation and Change
Improving Quality of Work life
Prof. Jahanzaib Yousaf, PCIT