1. MITIGATING RISK Knowledge Management Initiatives

2. RISK MANAGEMENT Three Key Strategies: 1.Assess current systems knowledge 2.Use a planned approach to diversifying knowledge and skills 3.Create the right culture

3. STRATEGY 1: SYSTEMS KNOWLEDGE Project team established FILMS – Future Integrated Library Management System Information about current systems in use Created a schematic of current systems Requirements for future systems Created checklist with weightings to assess any Future Integrated Library Management Systems

5. STRATEGY 2: DIVERSIFYING KNOWLEDGE Targeted Knowledge and Skill Development Regular knowledge transfer meetings Conducted a knowledge assessment Identified system functions for training Identified appropriate staff Identified training method (in-house/external)

6. STRATEGY 3: CREATE THE RIGHT CULTURE Support and encourage collaboration Build trust Committed to Quality Be proactive Adaptable to change

7. OUTCOMES Big picture view of our systems interoperability Increased understanding of future systems needs Improved ability and capacity to trouble - shoot problems Increased ability to respond to Client needs Increased collaboration between systems management, operations and delivery

8. Karen Lunt UOW Systems Librarian