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April 2003 ONLINE SERVICE DELIVERY Presentation
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2 What is Online Service Delivery? Vision The current vision of the Online Service Delivery program is to use modern web- enabled solutions to enhance University Services and better use University resources to deliver high quality teaching, learning and research outcomes
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3 OSD Initiatives Objective To provide an update, and demonstrate the progress of developments such as: Revamped University Web Site Content Management System Student Portal
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THE REVAMPED UNIVERSITY OF SYDNEY WEB-SITE
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5 New Website Research highlighted that the site: was difficult to use required prior understanding of University structure presented image of the University as “difficult” and “inaccessible” had no consistent look and feel provided conflicting information provided out-of-date information was an impediment to building life-long relationships Why Change?
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6 New Website Present information from a “user’s perspective” & in logical sequence Consistent & enhanced University image Easy to update (through CMS) Simple & easy to use Different ways to find information Collaborative ownership of the web site Benefits
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8 New Website Demonstration Content & Navigation
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Content Management System
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10 What is a Content Management System? “Raw” content is authored by content owners directly, via a web form One copy of content, published to multiple locations Presentation or “look & feel” separate from content Automated workflow governs the publishing process Content is user controlled and managed Content has review and expiry dates which trigger workflows
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11 Content Management System Better quality information Reduced time to access information & resources Improved usability & availability of relevant information Reduced risk of providing inappropriate, irrelevant or illegal information (~500 sites) Reduced duplication of content & resources Improved governance & control of University’s web presence Benefits
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12 The CMS Project Implemented the CMS for the main University website Content to be managed by Publications Office, Marketing & Student Recruitment, Development & External Affairs, Student Services, Student Centre, Intranet team Created generic content templates and workflows for use across the University Created a support model for the CMS and the new corporate image What we have done:
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13 CMS Demonstration Scenario: Create a page
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24 CMS Demonstration The Editor
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Portal
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32 Portal Customised Personalised Adaptive Desktop What is a portal? A customisable web-based interface/browser that consolidates access to information and applications allowing information providers to ‘push’ information and users to ‘pull’ what is relevant to them
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33 Portal Phase One Student Portal Sun ONE student portal –Single sign on to FlexSIS, Library & WebCT –Aggregated information –Productivity tools PhasesDeliverables Phase Two Staff Portal Sun ONE staff portal –Single sign on to staff applications –Aggregated information –Productivity tools
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34 Portal Demonstration
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Questions
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