2.  No agreements or contracts  Fixed labor rate plus price of parts  No priority – standard service queue –first come, first served  Pay-As-You-Go  $50 On-site surcharge for repairs performed at Customer site

3.  Highest Service Priority  Purchase a bundle of service calls to be used on any HP or Dell Laser Printer  Unlimited Parts & Labor  Preferred Access to Local Stocking of Printer Parts  Enables repair budgeting  No On-Site Fees  Unused Service Calls used for Printer PMs

4. Call-directed Service Pricing Tiers OptionABC Number of Service Calls Purchased 3 to 1011 to 2020+ Price per Service Call$190$175$160 Discount from Typical Per-incident Service Call 10%17%24%

5.  Pre-payment of service agreement fee  Unlimited Parts & Labor  Facilitates Printer Repair Budgeting  Priority Service  Access to Local Stocking of Printer Parts  No On-Site Service Fees  Ideal for high-volume, mission-critical printers

6. Features Option 1 Per Incident Option 2 Call Directed Option 3 Equipment Directed No pre-payment  No signed Agreement Unlimited Service Calls Unlimited Labor per Service Call Unlimited Parts per service Call Repair Budgeting Priority Response Access to local service stock On-site fee waiver Service Call flexibility Preventative MaintenanceOptional

7.  Send an E-mail to Denise Mattox at dmattox@uga.edu dmattox@uga.edu  Denise will send an application for the Call- directed and Equipment-directed Service Agreement via E-mail.  Denise will send a quotation in response to the completed application.  A pre-agreement printer examination will be conducted for Equipment-directed plans