1. Relating to Others Communicating in a Diverse World Chapter 9

2. Carter, Bishop, and Kravits Copyright  2003 by Pearson Education, Inc. Keys to Success in College, Career, and Life All rights reserved. How to Achieve Your Goals, Fourth Edition Why is it important to embrace diversity? Recognize the country’s growing diversity Consider your own diverse characteristics Respond to growing diversity on campus... – in a way that feels right to you – in a way that treats others with tolerance and respect Page 305

3. Carter, Bishop, and Kravits Copyright  2003 by Pearson Education, Inc. Keys to Success in College, Career, and Life All rights reserved. How to Achieve Your Goals, Fourth Edition How can critical thinking help you explore diversity? Understand prejudice, discrimination, and hate – Prejudice is based on stereotypes – and stereotypes come from... A desire for patterns and logic The media Laziness A need to justify your actions – Prejudice causes discrimination – actions that deny people equal treatment, services, and opportunities Page 308

4. Carter, Bishop, and Kravits Copyright  2003 by Pearson Education, Inc. Keys to Success in College, Career, and Life All rights reserved. How to Achieve Your Goals, Fourth Edition How can critical thinking help you explore diversity? Be part of the solution: Start with yourself Try to avoid judgments based on external characteristics Cultivate relationships with people of different cultures, races, perspectives, and ages Explore who you are Learn from history Be sensitive to the needs of others Help others in need Take personal responsibility Recognize that people everywhere have the same needs Page 308

5. Carter, Bishop, and Kravits Copyright  2003 by Pearson Education, Inc. Keys to Success in College, Career, and Life All rights reserved. How to Achieve Your Goals, Fourth Edition How can critical thinking help you explore diversity? What should you do when you encounter prejudiced remarks or actions? Page 308

6. Carter, Bishop, and Kravits Copyright  2003 by Pearson Education, Inc. Keys to Success in College, Career, and Life All rights reserved. How to Achieve Your Goals, Fourth Edition How can minority students make the most of college? Define your experience: – With whom do you want to interact? – With what activities do you want to get involved? Understand and avoid stereotype vulnerability – Ask for help if you need it – Objectively evaluate offers for assistance Page 313

7. Carter, Bishop, and Kravits Copyright  2003 by Pearson Education, Inc. Keys to Success in College, Career, and Life All rights reserved. How to Achieve Your Goals, Fourth Edition How can you communicate effectively? Adjusting to communication styles – Identifying your styles Thinker-dominant communicators focus on facts and logic Organizer-dominant communicators focus on structure and completeness Giver-dominant communicators focus on concern for others Adventurer-dominant communicators focus on the present – Speakers adjust to listeners – Listeners adjust to speakers Page 315

8. Carter, Bishop, and Kravits Copyright  2003 by Pearson Education, Inc. Keys to Success in College, Career, and Life All rights reserved. How to Achieve Your Goals, Fourth Edition How can you communicate effectively? Constructive and nonconstructive criticism – Offering constructive criticism Criticize the behavior rather than the person Define specifically the behavior that bothers you Suggest new approaches Use a positive approach and hopeful language Stay calm and be brief Offer help in changing the behavior Page 315

9. Carter, Bishop, and Kravits Copyright  2003 by Pearson Education, Inc. Keys to Success in College, Career, and Life All rights reserved. How to Achieve Your Goals, Fourth Edition How can you communicate effectively? – Receiving criticism Use critical thinking to analyze the comments If the feedback is constructive, ask for suggestions on how to change your behavior Summarize the criticism and your response to it Plan a specific strategy Page 315

10. Carter, Bishop, and Kravits Copyright  2003 by Pearson Education, Inc. Keys to Success in College, Career, and Life All rights reserved. How to Achieve Your Goals, Fourth Edition How can you communicate effectively? The role of body language – Nonverbal communication strongly influences first impressions – Body language can reinforce or contradict verbal statements – Nonverbal cues shade meaning – Nonverbal cues may reveal a lie Become aware – Match words with body language – Note cultural differences Page 315

11. Carter, Bishop, and Kravits Copyright  2003 by Pearson Education, Inc. Keys to Success in College, Career, and Life All rights reserved. How to Achieve Your Goals, Fourth Edition How can you communicate effectively? Solving communication problems – Be assertive – Send “I” messages – Be sensitive to cues in your environment Page 315

12. Carter, Bishop, and Kravits Copyright  2003 by Pearson Education, Inc. Keys to Success in College, Career, and Life All rights reserved. How to Achieve Your Goals, Fourth Edition How do you make the most of personal relationships? Use positive relationship strategies – Make personal relationships a high priority – Invest time – Spend time with people you respect and admire – If you want a friend, be a friend – Work through tensions Page 323

13. Carter, Bishop, and Kravits Copyright  2003 by Pearson Education, Inc. Keys to Success in College, Career, and Life All rights reserved. How to Achieve Your Goals, Fourth Edition How do you make the most of personal relationships? – Take risks – Don’t force yourself into a pattern that doesn’t suit you – Keep personal problems in their place – If a relationship fails, find ways to cope Page 323

14. Carter, Bishop, and Kravits Copyright  2003 by Pearson Education, Inc. Keys to Success in College, Career, and Life All rights reserved. How to Achieve Your Goals, Fourth Edition How do you make the most of personal relationships? Choose life-affirming communities – so much of what you accomplish in life is linked to your network of personal contacts Page 323

15. Carter, Bishop, and Kravits Copyright  2003 by Pearson Education, Inc. Keys to Success in College, Career, and Life All rights reserved. How to Achieve Your Goals, Fourth Edition How can you handle conflict? Conflict resolution strategies 1. Identify and analyze the problem 2. Brainstorm possible solutions 3. Explore each solution 4. Choose, carry out, and evaluate the solution you decide is best Page 326

16. Carter, Bishop, and Kravits Copyright  2003 by Pearson Education, Inc. Keys to Success in College, Career, and Life All rights reserved. How to Achieve Your Goals, Fourth Edition How can you handle conflict? Managing anger – Relax – Change the way you process what is happening – Change your environment – Change your language – Think before you speak – Try not to be defensive – Remember that not all problems can be solved – Get help if you can’t keep your anger in check Page 326

17. Carter, Bishop, and Kravits Copyright  2003 by Pearson Education, Inc. Keys to Success in College, Career, and Life All rights reserved. How to Achieve Your Goals, Fourth Edition How can you handle conflict? Sexual Harassment – Quid pro quo harassment – Hostile environment harassment Violence in relationships Rape and date rape Page 326

18. Carter, Bishop, and Kravits Copyright  2003 by Pearson Education, Inc. Keys to Success in College, Career, and Life All rights reserved. How to Achieve Your Goals, Fourth Edition Carter, Bishop, and Kravits Copyright  2003 by Pearson Education, Inc. Keys to Success in College, Career, and Life All rights reserved. How to Achieve Your Goals, Fourth Edition Presentation by Wing Lee and Benjamin Li