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Published byStephanie Braughton Modified over 10 years ago
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Indicator 3.02 Use communication skills to foster open, honest communications.
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Impact of providing false or misleading information
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Potential impact of providing half-truths
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Providing information out of context can impact honest communications
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Withholding information can be harmful
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Topics that should not be discussed with a competitor Prices Products and services Business practices Territories Distribution Channels Customers
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Topics that should be avoided with coworkers
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Importance of a business’s proprietary information
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Examples of a business’s proprietary information
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Why employees should avoid posting company information in chat rooms, forums, or blogs
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Need to follow company policy regarding communications with the media
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Employee practices that would hamper confidentiality
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Methods businesses use to protect their proprietary information
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