1. Virtual Learning Workshop 1: Welcome Presented by

2. 5 Practices 4 Practices 7 Practices

3. Session Guidelines  Keep all background noise to a minimum  Put mobile phones to silent, or turn off  Please mute your line if you are not talking; this improves the sound quality for all.  Press 4# to mute and 5# to un-mute  Send calls to voicemail, turn down ringers  Do not put your phone on hold, as your hold music will play

4. QUERIES / CONCERNS  Plenty of opportunity for questions throughout session  Fill out the ‘Questions sheet’ in your pack and fax or email to CPM

5. TONIGHT  Opportunity to discuss pre-workshop learning videos  Hear from people who have already been through the Program  Learn more about the ‘nuts and bolts’ of Access  Team time

6. TEAM TIME  De-brief on presentations  Share ideas  Develop plans

7. BASELINE RESULTS CHD & Diabetes:  90% data completeness Baseline for Access & Care Redesign:  due Wed 14 th January 2009

12. NEXT DATA SUBMISSION  Wed 2 nd September – CHD, Diabetes & Access data  - at least one PDSA (Improvement Model Challenge)  Wed 7 th October - CHD, Diabetes & Access PLUS PDSAs (ideally one per topic)

13. HELP?

14. ACKNOWLEDGEMENTS This program is funded by the Australian Government Department of Health and Ageing