1. August 2005HP Restricted 1 Tier-2 Partner Order Lifecycle

2. August 2005HP Restricted 2 Logging on URL: http://www.hp.com/partners/csn Enter User id and Password

3. August 2005HP Restricted 3 Tier-2 Partner Console Tier-2 Partner activities

4. August 2005HP Restricted 4 Online registration: Find order OR Enter a date range and press “search” To find an order to register enter the Order Reference # or PO #

5. August 2005HP Restricted 5 Online registration: Order found Act on order

6. August 2005HP Restricted 6 Online registration: Order details Order detail tabs

7. August 2005HP Restricted 7 Online registration: Complete NOTE: Field names in BOLD are required Enter customer info

8. August 2005HP Restricted 8 Tier-2 online registration: Review Review and confirm registration

9. August 2005HP Restricted 9 Tier-2 online registration: Registered Registration confirmed

10. August 2005HP Restricted 10 Customer collateral: Certificate view Print Service Certificate

11. August 2005HP Restricted 11 Customer collateral: Order details Print Service Documentation and Contact Information

12. August 2005HP Restricted 12 HP logo white on blue Partner Inquiries & Reports

13. August 2005HP Restricted 13 Tier-2 partner: Main console Select “Inquiries”

14. August 2005HP Restricted 14 Partner Inquiries: Overview Perform searches by: Purchase order number Sales order number Hardware serial number HP Care Pack serial number Registered orders with support expiring within 90 days Create Excel reports for: Sales Order Details Registered Order Details Partner Inquiries Screen

15. August 2005HP Restricted 15 Partner Inquiries: Search by Sales Order # Sales Order Information Screen Sales Order Function Keys

16. August 2005HP Restricted 16 Partner Inquiries: Find Order by PO#/Date Range Sales Order Results Heading Hyperlinks

17. August 2005HP Restricted 17 Partner Inquiries: Search by Hardware Serial #

18. August 2005HP Restricted 18 Partner Inquiries: Search by HP Care Pack Serial #

19. August 2005HP Restricted 19 Partner Inquiries: Expiring HP Care Pack Services Reports Registration Expiring in Next 90 Days

20. August 2005HP Restricted 20 Partner Inquiries: Reports Registration Report Sales Order Report

21. August 2005HP Restricted 21 Update Registration

22. August 2005HP Restricted 22 Tier-2 partner: Main console Update Registration Select “Update registration”

23. August 2005HP Restricted 23 Update registration: Find order You can either search by Hardware Serial Number OR By Registration Number When you’re ready to proceed, click “search”

24. August 2005HP Restricted 24 Update registration: Edit & submit Registration Number Results Registration Results Registration hyperlink Submit changes

25. August 2005HP Restricted 25 Bulk Registration

26. August 2005HP Restricted 26 Tips for using Bulk Templates Do not open two templates at the same time in Windows IE Temporarily save templates to your hard drive Download the template you want each time you begin a new session Each template includes detailed instructions on how to fill it out If a line item failed do not upload the entire file (completed template) again – correct it and then upload the line item in error To save template file, use the “Save as Serial File” button; do not upload/save into Excel

27. August 2005HP Restricted 27 Download template Select “Bulk registration” to download the bulk registration template

28. August 2005HP Restricted 28 Bulk Registration: Template Bulk Registration template Bulk Registration template (cont.)

29. August 2005HP Restricted 29 Bulk Registration: Upload file Bulk Registration screen Bulk Registration Confirmation screen

30. August 2005HP Restricted 30 Resources & Support

31. August 2005HP Restricted 31 Important HP Resources Reference material and non-critical support: Ordering and registration tool found at: www.hp.com/partners/csn HP Care Pack pre-sales support tool: www.hp.com/go/lookuptool/www.hp.com/go/lookuptool/ Warranty Check (carepack periode) http://www1.itrc.hp.com/servicewarranty/warrantyInput.do eCarepacksupport-NL bestaande uit: eCarepacksupport-nl@hp.com Patricia McNurlin 030-2223056 Jean-Philippe Veltmeijer Saida Khbabez-Moro

32. August 2005HP Restricted 32