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39. LITEON G R O U P SILITEK CORPORATION Joint Quality Resource (JQR)

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46. LITEON G R O U P SILITEK CORPORATION JQRT 1.JQP*1 Joint Quality Plant ( ): JQR. 2.JQM*1 Joint Quality Manager:,,,. 3.JQE*2 Joint Quality Engineer:,,,,,,. 4.JQT Joint Quality Taskforce: (1).,,,, ; (2). ; (3)., ; (4).,, ; 5.Joint Quality Inspector (1). IQC ; (2).,.

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53. LITEON G R O U P SILITEK CORPORATION Quarterly Business Review (QBR ) Template

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68. LITEON G R O U P SILITEK CORPORATION Neatness Control

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71. LITEON G R O U P SILITEK CORPORATION Warehouse Management

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75. LITEON G R O U P SILITEK CORPORATION Quality Pays

76. LITEON G R O U P SILITEK CORPORATION Mobilization Design to quality as core process Zero defect Production as core process Strategy and organization Quality Pays 1 Top management involvement 2 Quality objectives 3 QA as consultant 4 Flat hierarchies 5 Preventive focus 6 Self-checking by workers 7 Projects with suppliers 8 Preventive QA tools 9 Controlled R&D volume 10 Involvement with customer 11 Decision-making authority 12 Problem-solving by shop floor workers 13 Operationalized objectives 14 Self-managing teams 15 Worker satisfaction Levers of quality management Level I Level II Level III Level IV Weaknesses AverageStrengths Key levers Constantly improving Management of key levers

77. LITEON G R O U P SILITEK CORPORATION Quality Pays Four levers of quality Quality assurance Production, quality assurance (QA) Production, quality assurance, R&D, purchasing All functions, customers, suppliers Participating functions Insufficient / wrong use of QA tools SPC, audits, quality circles, Poka-Yoke, some use of FMEA Process-FMEA, product-FMEA, design of experiments, design review, failure tree analysis QFD, design review with Customer / supplier, customer surveys, employee surveys Methods (added from Level II onwards) Quality through inspection Little quality consciousness and know-how Improvement in production process Start of worker involvement Process capability and manufacturability in development Supplier integration End customer orientation and superior products Cultural realignment Characteristics Level I Inspection Level II Quality assurance Level III Prevention Level IV Perfection Top performance in quality management

78. LITEON G R O U P SILITEK CORPORATION Quality Pays Moving from level I inspection to level II quality assurance Strategy and organization Inspection I Quality objectives for production units Focus increase in process capability Core processes Capturing and analysing production-related quality data Introduction of SPC for all important processes Shift of quality inspection to operative level Mobilization Increase in quality consciousness Training in quality topics Quality assurance II Prevention III Perfection IV

79. LITEON G R O U P SILITEK CORPORATION Quality Pays Moving from level II quality assurance to level III prevention Strategy and organization Inspection I Quality objectives for R&D Quality objectives for purchasing Core processes Use of preventive QA tools Delegation of quality tasks to functional area, central QA department as consultant Supplier integration Simultaneous engineering interfunctional teams Mobilization job rotation (between R&D and production, within production) Expansion of quality circles / suggestion scheme Quality assurance II Prevention III Perfection IV

80. LITEON G R O U P SILITEK CORPORATION Quality Pays Moving from level III prevention to level IV prevention Strategy and organization Inspection I Perfection objectives-e.g.,Zero defects Design to quality objectives: superior product / service Quality objectives for all functional areas and levels Core processes Aiming for maximum share in R&D volume Integration of suppliers and customers in own development process Cross-functional teamwork during the development process Marking department to observe the end customer Mobilization Decision-marking and problem-solving authority for workers Interdisciplinary training for engineering Quality assurance II Prevention Perfection IV III

81. LITEON G R O U P SILITEK CORPORATION Quality Pays Intensive use of QA tools in the development process Quality function deployment Product FMEA Process FMEA Failure tree analysis (FTA) Design of experiments Design review SPC Quality circles Product audit System audit 100 45 87 90 83 95 85 71 28 50 27 62 33 90 96 89 55 62 5 High quality companies % of companies Top Quality tools Development process Production process Main area Of application Low quality companies