1. MANAGE YOUR EMAIL MANAGE YOUR DAY Peer Team #7 Holly Bacher- Bridgestone Firestone Michele Fullerton- Bank of America Rebecca Morel- ADP- Dealer Services Erica Morgan- John Deere

2. 2 2 MANAGE YOUR EMAIL MANAGE YOUR DAY Did you know the average person spends one-third of their time reading and replying to useless messages that dont concern them or figuring out how to answer long, convoluted questions? If you send and get approximately 100 e-mails a day, that adds up to 24,000 messages annually, on which you spend an average of 100 workdays. If you could manage to reduce the amount of e-mail you send and receive by 20%, you would free up 20 workdays a year to use for other things Using an average salary of $30.00 per hour, the cost of 25 wasted days is about $6,000 a year per employee So how can you cut back on the time e-mail takes up….

3. 3 3 Laser Your Email – Reduce the Sauce To the point Dont explain too much Follow ABC Method – Action – State your purpose Background – Present your key points Closure- Clarify the next steps

4. 4 4 NRN - NTN NRN – No Reply Needed NTN – No Thanks Needed Never Reply to All unless necessary Use Forward instead of Reply to All If attachment is included with the email consider whether the attachment needs to be forwarded.

5. 5 5 FYI Emails- Is Information Timely, Topical, and Targeted When sending informational emails consider the following Is the email really needed? Do all the listed recipients need this email? Is the email timely and relevant? Will the email assist them in their job?

6. 6 6 Strengthen Your Subject Line – Whats the Point? Always have a subject line Use subject line to add clarity, description, and context Consider using the following subject line indicators following the subject: Action Required Review / Approve Decision Needed Follow up Questions Urgent FYI NRN NTN

7. 7 7 Stop that Chain Consider calling after 2 email responses Avoid forwarding lengthy email chains If forwarding an email chain, recap information, do not say see below –Delete non-relevant portions of the email chain

8. 8 8 Stop – Read - Review Review email before sending Watch the use of all caps Does message convey your intent? End of email should include signature with contact information Check spelling, grammar, punctuation

9. 9 9 Distribution Lists – Are you in the Know? Regularly review and manage your distribution lists Take initiative to be added and removed from distribution lists as needed

10. 10 TO C or not to CC Verify and purify your TO and CC lines –Verify correct first and last names were selected TO line is for respondees CC line is for need to know

11. 11 How Big is your…Attachment? Limit number and size of attachments –use links to shared files where possible verify recipients have permissions to view files Consider compressing files before attaching

12. 12 Tools, tools, tools… Consider use of available email tools to help manage mailbox –Mark for follow-up –High Importance –Read Receipt –Auto Spellcheck –Rules/filters –Tasks –Appointments/Calendar –Block out of office on calendar –Use out of office email assistance

13. 13 To Read or not to Read Avoid continuous all day email review If necessary turn off incoming email alert Consider review and reply to emails at scheduled intervals throughout the day Avoid replying and sending emails outside of your normal work hours.

14. 14 Think Before you Send Dont write anything you wouldnt say in public

15. 15 Thank You on Behalf of Peer Team 7!