1. Wrapping it Up! Answers to common questions

2. Welcome! Thank you!!!! Thank you!!!! Almost finished… Almost finished… Please make sure to complete review questionnaire on our website! Please make sure to complete review questionnaire on our website! www.mystar933.com

3. The Role of a Volunteer Answer Phones Answer Phones Gather Thorough Information Gather Thorough Information Cheerful Spirit Cheerful Spirit Prayerful Heart (James 5:16) Prayerful Heart (James 5:16) Arrive on Time Arrive on Time Be mindful of donors time Be mindful of donors time

4. Whats left to cover? Using the Phone Using the Phone First Charges for Credit Cards and EFTs First Charges for Credit Cards and EFTs Prayer Requests Prayer Requests The Floor Supervisor The Floor Supervisor Other Common Questions Other Common Questions

5. Using The Phone Its really simple. Its really simple. Youll have a headset Youll have a headset Well show you how to: Well show you how to: –Adjust volume control –Answering and ending a call –Placing a call on hold –Transferring a call

6. First Charges of CC and EFTs Credit Cards – The first charge is done immediately once the SUBMIT button is entered. Following charges will occur on the 1 st of each month. Credit Cards – The first charge is done immediately once the SUBMIT button is entered. Following charges will occur on the 1 st of each month. EFTS – The first EFT payment will occur on the 20 th of May, with following charges occurring on the 20 th of each month. EFTS – The first EFT payment will occur on the 20 th of May, with following charges occurring on the 20 th of each month.

7. Prayer Requests Prayer Pad / Notes Pad Prayer Pad / Notes Pad Prayer Group (in chapel) Prayer Group (in chapel) IF immediate prayer is requested, transfer call to station staff. IF immediate prayer is requested, transfer call to station staff. IF a caller is very distraught, get Floor Supervisor. IF a caller is very distraught, get Floor Supervisor. Please do not pray or offer counsel to donors – transfer them to staff Please do not pray or offer counsel to donors – transfer them to staff

8. The Floor Supervisor Check-in with the Floor Supervisor as soon as you arrive on campus. Check-in with the Floor Supervisor as soon as you arrive on campus. Floor Supervisor will make sure youre ready to go! Floor Supervisor will make sure youre ready to go! The F.S. will collect all papers. The F.S. will collect all papers. The F.S. has answers. The F.S. has answers. The F.S. is there to assist you! The F.S. is there to assist you!

9. Other Common Questions Where do I report when I arrive at the station on my scheduled work day? Where do I report when I arrive at the station on my scheduled work day? –Computer Lab EGA WAKW / CHAPEL Pillar Org FOOD LAB REPORT HERE

10. Other Common Questions Where do I park? Where do I park? –Any Space Available –Any Space Available –If necessary, you can also park in grassy circle. EGA WAKW / CHAPEL Pillar Org FOOD LAB

11. Other Common Questions Can I bring food? Can I bring food? –Yes, Food will also be provided… –ONLY RULE: No food or open drinks by computers Can I take a break? Can I take a break? –Yes. Make sure to sign in-out with F.S. Where are the bathrooms? Where are the bathrooms? –Fellowship Hall (where the food is)

12. COMPLETE This completes the video tutorial series for training volunteers. If you have any questions, please contact Sheryl Spitler or Rebecca Palmatier. (513) 542-9259 Make sure to complete the online review! Go to www.mystar933.com www.mystar933.com