1. Retailing and Customer Follow Up How to build a Customer Base
SUCCESS TRAINING SEMINAR
Retailing and Customer Follow Up
How to build a Customer Base

2. How to build a Customer Base
List Your Circle of Influence – People you know :
Family and Friends
Colleagues at Work
Walk and Talk – People you meet :
On your way to work
When you’re shopping
During your Hobbies...
Anywhere…

3. How to build a Customer Base
Referrals
Button
Ads
Flyers
Surveys
Internet
Pull Tabs
Wellness Evaluations
House Parties
Weight Loss Challenge
Nutrition Clubs
Road Shows

4. Retailing Effective Retailing Start With... USE … the Products
Confidence
Your Story
WEAR … the Button
Open for Business
Proud to be an Herbalife Distributor
TALK … to People
Excitement
Passion

5. Develop your own story…
Take ‘Before’ & ‘After’ photos
(Follow steps in Book 2 pg 14-15)
A picture is worth a thousand words… (Rands)
Book 2 pg 14-15

6. Write down your story… Stories will answer the following questions:
Are the products safe?
Who can use the products?
How to use the products?
Are the products working?
Book 2 pg 14-15

7. The Power of Testimony Your Own Health Is Your Best Advertisement
The truth packaged in a powerful way…will effect others
Your Own Health Is Your Best Advertisement
Tell Your Story to Others You Know
Expand Your Circle of Influence

8. Before, During, and After
Before Herbalife –
I was …Broke, overweight, tired,
I did …(took shakes, attended a meeting,)
I am …(in shape, 10kg’s lighter, feel….)

9. Retailing – Button Script
Button Response
Are you serious?
2. How much?
3. What have you tried before?
4, Why didn’t it work?
5. Why do you want to ...now?

10. Retailing – Button / Talk
6. You will love this…
Your Story
Other People’s Stories
Before and After Photos
Company Story
31 years
75 Countries
60 Million Satisfied Clients
$4.3 Billion
Program, Flavour, Payment
“I don’t know about that, all I know is…”

11. Retailing – Talk to People
“If I could show you a way to ...”
(Lose, Gain, Maintain, Improve, Smooth)
“Without ... (the problems or poor results of the other things you’ve tried)
“Would you be interested to hear more?”

12. WELLNESS EVALUATION Ask your Sponsor / Upline
Brochures available from Herbalife

13. Start a WEIGHT LOSS CHALLENGE Everyone WINS!
Before
After
Product used: thermojectics Peach Tea
Coach: Jeane’ van Greunen

14. TOTAL PLAN Ask your Sponsor / Upline
Training Manual available Online from Herbalife
Brochures available from Herbalife

15. Summary We all know people that need our incredible nutrition
Let people ask you
Advertise your Business
The most important are the PRODUCT RESULTS

16. Retailing
“Profits are better than wages. Wages make you a living, profits make you a fortune.”
– Jim Rohn

17. SUCCESS TRAINING SEMINAR
Follow Up

18. Follow-Up
“There are pennies in the sale and a fortune in the follow-up.” Jim Rohn
RESULTS
Re-Orders
Referrals
Long-term Customers
Distributors, Supervisors…
and President’s Team

19. Follow-Up Customer Profile Personal Data Family Members
Other Health Issues
Phone Numbers
Weight
Measurements
Photo
How to Use

20. Follow-Up DAY 1 Try to Avoid Asking Yes & No Questions
How did your Shake Taste?
What did you Mix it in?
What Times Did You Eat / Drink? Water?
What Did You Feel From the Tea?
What Did You Notice About Your Appetite?
Remind Customer…
Starting measurements & weight?
Before photo?

21. Follow-Up DAY 3 How Are You Feeling? Energy?
Appetite? Snacking? Hungry?
Add more F3, Protein Bars, Water?
“Positive Cleansing Effect”
“FANTASTIC! The Products are working”
Ask About: Cow’s Milk, Water, Regular Meal, Fruit

22. Follow-Up DAY 7 Results? Measurements? Weight?
How did you use your product from morning until night?
How are You Feeling?
How Much Water?
Anybody Noticed…?
Ask for Referrals (comes with results)

23. Follow-Up DAY - Weekly Become a Detective (F1 empty?)
Results: Measurements & Weight
Who Noticed?
Who Do You Know? Referrals?
Re-Order…What Flavour Would You Like?
Business Opportunity? Invite to HOM, STS