1. Partners in Batching Productivity with: Q.iMPACT WebEx Session #6: Q.iMPACT Support Tools Mark Whitt, Mettler-Toledo Q.i Product Support Engineer Scott Haimerl, Mettler-Toledo Q.i Product Manager September 26, 2008

2. Tool NameWhere can I find it? What does it do?How does it work?What tool(s) is it similar to? Why should I use it? DMT_Controller FTP SiteTransfer files to or from a Q.i or JagXtreme. See WEBEX #1 - Backup & Recovery Procedures FreeFTP, Internet Explorer Most reliable DMT file transfer method. Verification mode available. Can upload files from multiple units with a single click. Automatic Backup Feature available. FreeFTP http://www.brandy ware.com/freeftp.h tm Transfer files to or from a Q.i or JagX. Not supported by Mettler- Toledo. Contact Brandyware. DMT_Controller, Internet Explorer More reliable than Internet Explorer FTP. E-Flash FTP SiteUpdate the firmware on a Q.i or JagXtreme E-Flash Procedure Document NoneTo update firmware in your Q.i (or JagXtreme). MT_Port_Monitor FTP SiteRecords detailed troubleshooting information and Feed History Records. This WEBEX!HyperTerminal Q.i365 In case you need to send detailed information to Mettler- Toledo for analysis and troubleshooting.  Automatically compresses and archives data.  Automatically generated exception report to speed analysis.  Monitors for unexpected terminal resets  Monitors an entire cluster at once! MT_Datamonitor FTP SiteRecords changes to specified Shared Data variables to a log file. This WEBEX!NoneUnofficial tool to assist in troubleshooting:  Drain Time Problems  Unstable Scale  etc.. HyperTerminal Various Internet Download sites. No longer free from Hillgraeve! Records troubleshooting information and Feed History Records. How to setup HyperTerminal to capture data MT_Port_Monitor, Q.i365 Already installed on most systems (comes with many Windows Packages). Easy to use, but very limited functionality. Set_PC FTP SiteSets personality code on Controller card so specified version of Q.i firmware will run. Set_PC Tool InstructionsNoneRequired to run the Q.i firmware! Prevents accidental usage of incorrect firmware in Q.i unit. Personality code PRESET at the factory. Rarely needs modification. Problem Report FTP SiteAllows user to collect information about a problem in a structured way and send it to MT. Problem ReportNoneHelps MT support personnel understand the architecture of your system so they are better able to assist in solving problems. Better problem definition. Q.i365 FTP SiteRecords Feed History Information. Upcoming WEBEX on Q.i365! MT_Port_Monitor, HyperTerminal Stores feed information into a database. Provides SPC and trend analysis for preventative maintenance. Provides detailed troubleshooting information for each feed. Tool Cross-reference

3. Purpose: Record detailed information from a Terminal, or Cluster of Terminals, while running a process. Uses: 1.Validate a Process 2.Troubleshoot a Process 3.Troubleshoot a Terminal 4.Archive Data Produces a complete sequential record of terminal’s activity, including debugging information and Feed History Records.

4. Use this link: MT_Port_Monitor V1.0.3MT_Port_Monitor V1.0.3 OR

5. Install 7-zip for compression Special Note: While installing …

6. Turn on “Log Trace Data” for EACH Q.i as follows: 1 2 3 4

7. TIP! Synchronize the cluster Time and Date with the PC now!

8. Cluster Configuration Enter all of the Cluster IP Addresses. Don’t forget to click the “Add IP Address” Button!

9. Auto Archive Set the Time Check the “Enable Auto Archive” checkbox. Enable Output Files Check “Command / Feed Status” checkbox. Check “Process History Records” checkbox.

10. Once the options are set, click the “Connect” button to start monitoring.

11. To view live data from a different unit, change the IP address selected.

12. Note Directories

13. If any unit being monitored should cycle power or reset, an alert banner is displayed. The event is also recorded in MT_Port_Monitor’s log file. This button clears the alert

14. Click here to force an archive immediately. Archive in Progress. Files Generated. Note Directory!

15. There is a data file for each IP address. Each data file contains the following: All commands sent to the Q.i All Q.i responses Feed History Records Trouble-shooting information

16. Tick Counter Note filenames Something interesting here! TIP! Any other “.txt” files in the date directory will be compressed and stored here. Good place for project notes!

17. There is a History file for each IP address. Each record contains over 80 pieces of information about each feed. How do we make sense of this???

18. Excel Spreadsheet Tool:HistoryDataTempl.xls

19. Detailed help function available!

20. MT_Port_Monitor can NOT run on the same PC at the same time as MT_Datamonitor and Q.i365. Questions?

21. Purpose: Record changes to Shared Data variables on a Terminal or a Cluster of Terminals. Uses: 1.Validate a Process 2.Troubleshoot a Process 3.Troubleshoot a Terminal NOTE: MT_Datamonitor is an UNOFFICIAL tool. It is usually used under the direction of an MT Engineer.

22. Download from this link: MT_DataMonitorMT_DataMonitor OR

23. Cluster Configuration Enter all of the Cluster IP Addresses. Don’t forget to click the “Add IP Address” Button!

24. Select Variable from List Click “Add Variable” Controls the size of the Log File.

25. How do I figure out what Shared Data Variables to look at? Use ShareData.doc !ShareData.doc

26. Define the Multiple Define the base units: 0.1 Seconds Seconds Minutes Hours Days Polling Rate controls the amount of Network Traffic generated.

27. Click here to start logging Click here to stop logging How many updates were written to the log file Log File data Note the following info: Time Stamp IP Address Shared Data Name Shared Data Value

28. MT_Datamonitor can NOT run on the same PC at the same time as MT_Port_Monitor and Q.i365. Questions?

29. Tool NameWhere can I find it? What does it do?How does it work?What tool(s) is it similar to? Why should I use it? DMT_Controller FTP SiteTransfer files to or from a Q.i or JagXtreme. See WEBEX #1 - Backup & Recovery Procedures FreeFTP, Internet Explorer Most reliable DMT file transfer method. Verification mode available. Can upload files from multiple units with a single click. Automatic Backup Feature available. FreeFTP http://www.brandy ware.com/freeftp.h tm Transfer files to or from a Q.i or JagX. Not supported by Mettler- Toledo. Contact Brandyware. DMT_Controller, Internet Explorer More reliable than Internet Explorer FTP. E-Flash FTP SiteUpdate the firmware on a Q.i or JagXtreme E-Flash Procedure Document NoneTo update firmware in your Q.i (or JagXtreme). MT_Port_Monitor FTP SiteRecords detailed troubleshooting information and Feed History Records. This WEBEX!HyperTerminal Q.i365 In case you need to send detailed information to Mettler- Toledo for analysis and troubleshooting.  Automatically compresses and archives data.  Automatically generated exception report to speed analysis.  Monitors for unexpected terminal resets  Monitors an entire cluster at once! MT_Datamonitor FTP SiteRecords changes to specified Shared Data variables to a log file. This WEBEX!NoneUnofficial tool to assist in troubleshooting:  Drain Time Problems  Unstable Scale  etc.. HyperTerminal Various Internet Download sites. No longer free from Hillgraeve! Records troubleshooting information and Feed History Records. How to setup HyperTerminal to capture data MT_Port_Monitor, Q.i365 Already installed on most systems (comes with many Windows Packages). Easy to use, but very limited functionality. Set_PC FTP SiteSets personality code on Controller card so specified version of Q.i firmware will run. Set_PC Tool InstructionsNoneRequired to run the Q.i firmware! Prevents accidental usage of incorrect firmware in Q.i unit. Personality code PRESET at the factory. Rarely needs modification. Problem Report FTP SiteAllows user to collect information about a problem in a structured way and send it to MT. Problem ReportNoneHelps MT support personnel understand the architecture of your system so they are better able to assist in solving problems. Better problem definition. Q.i365 FTP SiteRecords Feed History Information. Upcoming WEBEX on Q.i365! MT_Port_Monitor, HyperTerminal Stores feed information into a database. Provides SPC and trend analysis for preventative maintenance. Provides detailed troubleshooting information for each feed. OPEN DISCUSSION!

30. 1.Backup recovery procedures March 19th Mark Whitt and Scott Haimerl 2.New features in A.0 firmware April 17th Mark Whitt and Scott Haimerl 3.Optimizing material paths and channels June 19 th Bradley Timm and Scott Haimerl (Recorded) 4.Getting help, where, who, when? July 17 th Julia King/Scott Haimerl 5.Guidelines for insuring a successful installation August 20th Bradley Timm and Scott Haimerl (Recorded) 6.Support tools and how to use them September 24 & 26th Mark Whitt and Scott Haimerl (Recorded) 7.Mettler-Toledo Q.i 365 product October 23rd Bradley Timm and Scott Haimerl

31. Thank you for your participation! See you next month for WebEx #7: Mettler-Toledo Q.i 365