1. Copyright Reserved ©: Dr Ahmad Bassit

3. What is Creativity? The creation of the new and the rearranging of the old in different & new ways.

4. Copyright Reserved ©: Dr Ahmad Bassit Components of Creativity 1- Intellectual Ability 2- Knowledge 3- Thinking Styles 4- Personality 5- Motivation 6- Environment 7- Confluence of Components

5. Copyright Reserved ©: Dr Ahmad Bassit Stages of Creative Thought Orientation Orientation: Defining the problem Preparation Preparation: Gaining as much information as possible Incubation Incubation: The problem, while not appearing to be actively worked on, is still “cooking” in the background Illumination Illumination: The “a-ha” experience; rapid insight into the solution Verification Verification: Testing and critically evaluating the solution

6. Copyright Reserved ©: Dr Ahmad Bassit Culture Person Experts Elements of Creativity

7. Copyright Reserved ©: Dr Ahmad Bassit What is a Problem? A problem exists when there is a discrepancy between an initial state and a goal state, and there is no ready-made solution for the problem solver.

8. Copyright Reserved ©: Dr Ahmad Bassit Problem-Solving Is A tool, means of thinking and philosophy. IT is the predisposition to learn from every available opportunity to get the optimum that can be gleaned from the experience.

9. Copyright Reserved ©: Dr Ahmad Bassit Root Cause Analysis Technique Fishbone Diagram 9 of 58 The value of the Fishbone Diagram is that it provides a method for categorizing the many potential causes of problems or issues in an orderly way and in identifying root causes Cause Detaill Cause Detail Cause Detaill Cause Detail Fishbone Diagram (Cause & Effect Diagram) is an analysis tool that provides a systematic way of looking at effects and the causes that create or contribute to those effects. Result (Problem Result (Problem )

10. Copyright Reserved ©: Dr Ahmad Bassit Methods Identify Possible Causes of failure Machines Man Power Materials Computer Data-entry Errors - No pre-entry checks - Batches too big - Not enough rest-breaks - No automated checking - Lack of Supervision - Untrained staff - New Staff - Temp Staff - Pressure of work - Untrained staff - Illegible Handwriting - Incorrect data Illegible copy - Lack of regular breaks - No time - Old Technology - Keyboard “Bounce” - “Sticky” Keyboard Inadequate software - “Poor Ergonomics Seating Lightening Heat “Bugs” in the system Boredom Measured on Volume entered

11. Copyright Reserved ©: Dr Ahmad Bassit Sample: Tony Buzan’s MindMap TM Source: http:// www.imindmap.com/coporate

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14. A Decision Is A choice made between two or more available alternatives.

15. Copyright Reserved ©: Dr Ahmad Bassit Decision-Making is A problem-solving process used to develop a commitment to some course of action(s).

16. Copyright Reserved ©: Dr Ahmad Bassit