2. Promotions Decisions Elements in the communication process Promotional objectives Promotions mix The promotions message Media choice?

3. Media Message SenderEncoding ResponseFeedback Noise DecodingReceiver Elements in the Communication Process

4. Sender - party sending the message Encoding - message in symbolic form Message - word, pictures and symbols that the sender transmits Media - the communication channel e.g radio Decoding - receiver assigns meaning to symbols encoded by the sender

5. Response - reaction of the receiver after being exposed to the to the message Feedback - the part of the receiver’s response after being communicated to the sender Noise - unplanned static or distortion during the communication process e.g. competitor action (Creature Comforts?)

6. Promotional objectives To support sales increases To encourage trial To create awareness To inform about a feature or benefit To remind To reassure To create an image To modify attitudes

7. Promotions Mix Personal selling Telemarketing Direct mail Trade fairs and exhibitions Commercial television Newspapers and magazines Radio Cinema Point of sale displays Packaging

8. The Promotional Message GrabATTENTION ExciteINTEREST CreateDESIRE PromptACTION AIDA

9. Media choice? Marketing objectives Definition of problem e.g falling awareness Evaluation of different tools choice of optimum mix of promotional methods Integration into overall marketing communication programme