1. COMPLIANCE VS CONFORMANCE COMPLIANCE COMPLIANCE OBEDIENT RESPONSE TO AN OFFENCE-CREATING REGULATION. CAN BE AN ACT OF: - COMMISSION, OR - OMISSION. WHEN A PERSON IS IN NON- COMPLIANCE, AN OFFENCE HAS BEEN COMMITTED. CONFORMANCE CONFORMANCE MEETING ALL THE REQUIREMENTS OF A REGULATING REGULATION. EVEN IF A PERSON IS FOUND TO BE IN NON-CONFORMANCE WITH A REGULATION THIS IS NOT AN OFFENCE, ONLY A FAILURE TO MEET CERTAIN REQUIREMENTS.

2. NON-CONFORMANCE MAJOR NON-CONFORMANCE Anything which directly affects the Safety or Airworthiness of the aircraft. Anything which directly affects the Safety or Airworthiness of the aircraft. The non fulfillment of any regulation or approved procedure. The non fulfillment of any regulation or approved procedure. A customent complaint. A customent complaint. The non fulfillment of contractual agreement. The non fulfillment of contractual agreement. Recurring problems identified by Engineering Reliability. Recurring problems identified by Engineering Reliability.

3. NON-CONFORMANCE MINOR NON-CONFORMANCE Any finding of lack of documentation. Any finding of lack of documentation. Improper recording or filing. Improper recording or filing. Lack od control of Records, Documents or Data. Lack od control of Records, Documents or Data. Procedures not followed completely. Procedures not followed completely.

4. OBSERVATION A finding that could affect the workings of Quality Management System if not resolved or clarified

5. Regulation & Standard CASR CASR Airwortiness Directives Airwortiness Directives Service Bulletin Service Bulletin Maintenance Program Maintenance Program Company Operation Manual Company Operation Manual Flight Dispatch Manual Flight Dispatch Manual Statin Operating Manual Statin Operating Manual Flight Attendant Manual Flight Attendant Manual Standard Operating Procedures Standard Operating Procedures Contractual Agreement Contractual Agreement AQS / ISO Manual AQS / ISO Manual Other relevant standard and procedures. Other relevant standard and procedures.