1. Diversity in Management

2. What is workplace diversity, and why is it important?
Workforce diversity.
The presence of individual human characteristics that make people different from one another.
Challenge of workforce diversity.
Respecting individuals’ perspectives and contributions and promoting a shared sense of organizational vision and identity.

3. What is workplace diversity, and why is it important?
Workforce diversity is increasing.
Accompanying the increasing diversity is the possibility of stereotyping.
Demographic characteristics may serve as the basis for stereotypes.
Workforce diversity can help in building customer relationships.

4. What is workplace diversity, and why is it important?
Equal employment opportunity.
Nondiscriminatory employment decisions.
No intent to exclude or disadvantage legally protected groups.
Affirmative action.
Remedial actions for proven discrimination or statistical imbalance in workforce.

5. What is workplace diversity, and why is it important?
Equal employment opportunity —prohibits employer discrimination with respect to:
Race.
Color.
Religion.
Sex.
National origin.

6. What is workplace diversity, and why is it important?
Managing diversity.
Creating a setting where everyone feels valued and accepted.
While groups retain their own characteristics, they will shape and be shaped by organization.
Any resistance to diversity management must be properly addressed.

7. What are demographic differences among individuals, and why are they important?
Demographic characteristics.
The background characteristics that help shape what a person becomes.
Important demographic characteristics for the workplace.
Gender.
Age.
Race.
Ethnicity.
Able-bodiedness.

8. What are demographic differences among individuals, and why are they important?
Gender.
No consistent differences between men and women in:
Problem-solving abilities.
Analytical skills.
Competitive drive.
Motivation.
Learning ability.
Sociability.

9. What are demographic differences among individuals, and why are they important?
Gender.
No consistent differences between men and women in:
Problem-solving abilities.
Analytical skills.
Competitive drive.
Motivation.
Learning ability.
Sociability.

10. What are demographic differences among individuals, and why are they important?
Age.
Older workers …
Are often stereotyped as inflexible.
Sometimes complain that their experience and skills are not valued.
Have lower turnover.
Have lower avoidable absences.

11. What are demographic differences among individuals, and why are they important?
Able-bodiedness.
Despite evidence of effective job performance, most disabled persons are unemployed.
Most disabled persons want to work.
More firms are likely to hire disabled workers in the future.

12. Socialization Socialization is a process of learning.
Socialization is based on the prevailing rules, customs, beliefs, myths, and “knowledge” of the surrounding culture.
Through socialization one acquires a personal identity.
For the most part, socialization attempts to assure that people behave as they are expected to behave.

13. Elements of Social Structure
Status – positions within a social group
Ascribed statuses are assign on the basis of factors over which the individual has no control (sex, race, gender, etc.)
Achieved statuses are assigned on the basis of some characteristic or behavior over which the person has some control (parent, college student, professor, etc.)
Master Status is that position which a person considers most significant in their social identity.

14. Elements of Social Structure
Roles – the set of rights, obligations, and expectations associated with a status.
A person may have several role “sets” within the same status. These role sets may not be well defined (role ambiguity) or may come into conflict with each other (role conflict).

15. What is Culture?
Culture is the distinctive life-way of a people united by a common language and governed by rules and models for their beliefs and behavior.
In layman’s terms, culture is what we live everyday and what we bring with us to the workplace.
Culture is the root, the stem and the branch, while civilization is the branch, the leaf and the blossom.
-Nelson Brooks

16. Primary & Secondary Dimensions of Diversity
Work Background
Geographic Location
Income
Sexual Orientation
Race
Ethnicity
Parental Status
Marital Status
Gender
Age
Physical Qualities
Military Experience
Education
Religious Beliefs
Loden and Rosener

17. PATH OF INTERCULTURAL LEARNING
Multiculturation
Selective Adoption
Appreciation/Valuing
Acceptance/Respect
Understanding
Awareness
Ethnocentricity
Hoopes

18. Continuum of Cultural Competency
Cultural Proficiency
Cultural Competence
Cultural Pre-Competence
Cultural Blindness
Cultural Incapacity
Cultural
Destructiveness

19. Cultural Competence The LEARN Model:
L Listen with empathy and understanding to the
person's perception of the situation
E Elicit culturally relevant information and Explain
your perception of the situation
A Acknowledge the similarities and differences
between your perceptions and theirs
R Recommend options/alternatives and Respect
the person and their choices
N Negotiate agreement

20. Ways to Facilitate Communication Across Cultural Boundaries
Recognize differences
Build Your Self-Awareness
Describe and Identify, then Interpret
Don’t assume your interpretation is correct
Verbalize your own non-verbal signs
Share your experience honestly
Acknowledge any discomfort, hesitation, or concern
Practice politically correct communication
Give your time and attention when communicating
Don’t evaluate or judge