1. Nagy Hanna nagyhanna@comcast.net Author, Consultant, Educator S. Advisor, e-Strategy, World Bank (former) January 15, 2008 Transforming Government, Empowering Communities and Building Knowledge Economies: The Case of E-Sri Lanka

2. Outline About the 2 volumes About the 2 volumes Overall framework & process. Overall framework & process. Selected lessons: transforming government, empowering community, promoting access, IT industry, HRD, institutional & leadership development. Selected lessons: transforming government, empowering community, promoting access, IT industry, HRD, institutional & leadership development. Early results for Bank and client country (commentators). Early results for Bank and client country (commentators). Overall lessons learned: e-development approach and process. Overall lessons learned: e-development approach and process.

3. About the two volumes of e-Sri Lanka How should a country harness ICT? How should a country harness ICT? Dynamics of design & implementation. Dynamics of design & implementation. Bring realism to ICT literature. Bring realism to ICT literature. Capture knowledge & institutional learning arising from partnership with clients. Capture knowledge & institutional learning arising from partnership with clients. A Bank-client team contribution. A Bank-client team contribution.

4. Promises and Challenges The ICT revolution promises significant payoffs: Competitive, innovation-driven economy. Competitive, innovation-driven economy. Inclusive information society. Inclusive information society. Transformed government. Transformed government. But it also presents major challenges: Frequent failures--at high costs. Frequent failures--at high costs. Disconnect from development--technology focus. Disconnect from development--technology focus. New divide--reinforcing others. New divide--reinforcing others. Need a holistic strategy to realize the promise.

5. e-Sri Lanka process and entry Software export as entry point. Software export as entry point. From competing to shared visions. From competing to shared visions. ICTA as focal point. Partnership. ICTA as focal point. Partnership. Skepticism within Bank. Skepticism within Bank. Board approval, 2004. Bank buy-in. Board approval, 2004. Bank buy-in.

6. 5.Leadership, Institutions 2. E-Government, E-Business & E-Society 1. ICT/ITES Industry e-Dev Strategy as Process 3. Human Resources 4. Information Infrastructure

7. E-Government: why a whole of Government approach? Citizens, Businesses, Employees, Civil Society Financial Mgmt Employment Education Health Policies, Laws, Regulations, Institutions, Standards, Knowledge Procurement E- HRM Shared infrastructure Shared and Common Services Strategy and Governance Common Public Applications

8. Identifying and Prioritizing eServices AC Nielsen SurveyAC Nielsen Survey Yearly transaction volume above 10,000Yearly transaction volume above 10,000 Poll among Ministries during first round of interviewsPoll among Ministries during first round of interviews Yearly transaction volume above 10,000Yearly transaction volume above 10,000 Poll among Ministries during first round of interviewsPoll among Ministries during first round of interviews Validate against citizen & business surveyValidate against citizen & business survey Second round of interviews with MinistriesSecond round of interviews with Ministries Inputs from ICTAInputs from ICTA Validate against citizen & business surveyValidate against citizen & business survey Second round of interviews with MinistriesSecond round of interviews with Ministries Inputs from ICTAInputs from ICTA Prioritisation based on Impact and Feasibility Prioritisation based on Impact and Feasibility Step 3: Detailed Review & Analysis Step 1: Inventorising Government Services 22 Services Further Short listed 58 Services Short listed Over 400 Services Identified Step 2: Initial Screening Step 4: Selection Step 5: Confirmation & Validation Business Case developed for each short listed service Selection of services for confirmation and validation with ICTA

9. Lessons Learned: Transforming Government Align with political dynamics, stakeholder consultations & institutional learning. Align with political dynamics, stakeholder consultations & institutional learning. Develop e-leaders early on. Develop e-leaders early on. PPP management practice. PPP management practice. Think beyond technology--to drive innovation. Think beyond technology--to drive innovation. Facilitate integrated approaches (aid agencies). Facilitate integrated approaches (aid agencies).

10. Empowering Communities: e-Society Fund Empowering Communities: e-Society Fund Competitive grants to communities & partner orgs. Competitive grants to communities & partner orgs. Stimulate demand from target groups. Stimulate demand from target groups. Build community capacity to use ICT for local needs. Build community capacity to use ICT for local needs. Stimulate local content development Stimulate local content development Use IT for social inclusion: health, education, rural development, microfinance. Integrate with CDD, HD and MDG. Use IT for social inclusion: health, education, rural development, microfinance. Integrate with CDD, HD and MDG.

11. Lessons Learned: Empowering Communities Funding grassroots initiatives complements central programs. Funding grassroots initiatives complements central programs. Awareness campaigns & TA to communities key to mobilizing demand, innovation & empowerment. Awareness campaigns & TA to communities key to mobilizing demand, innovation & empowerment. Innovation funds to focus on scalability, sustainability, and knowledge & innovation sharing. Innovation funds to focus on scalability, sustainability, and knowledge & innovation sharing. Public-Private-NGOs partnerships. Public-Private-NGOs partnerships. Demand-driven innovation mechanisms. Capacity to use and adapt more important than create IT. Demand-driven innovation mechanisms. Capacity to use and adapt more important than create IT.

12. Telecenters: ecosystems for sustainability Telecenter Operators Telecenter Support Institutions Connectivity: Rural Telecom Operators Community Community-Based Approach; Inclusion of vulnerable groups Local entrepreneurs; Allow several viable models Build Local Capacity: NGOs, Businesses, Univs. Subsidy scheme to guarantee affordable connectivity Content Providers: ministries; NGOs; universities.

13. Lessons Learned: Impact and sustainability of telecenters Develop an ecosystem: complementary institutions. Develop an ecosystem: complementary institutions. Search for sustainable models and scaling up. Search for sustainable models and scaling up. Cost of connectivity: link to telecom. Cost of connectivity: link to telecom. Build demand, content and services: e-society. Build demand, content and services: e-society. Mobilize community & build capacity. Digital literacy. Outreach. Collaborate with poor. Mobilize community & build capacity. Digital literacy. Outreach. Collaborate with poor. Integrate with poverty reduction programs. Strategic partnerships with sectoral and local agencies. Integrate with poverty reduction programs. Strategic partnerships with sectoral and local agencies.

14. Lessons Learned: Promoting ICT Industry and HRD (ICBF Fund) Innovation funds for emergent ICT sector strategies, ownership & capacity building. Innovation funds for emergent ICT sector strategies, ownership & capacity building. Stakeholder-driven designs. Role of private sector, diaspora & associations. Stakeholder-driven designs. Role of private sector, diaspora & associations. Demand-driven innovation, flexibility, and timely response within strategic thrusts. Demand-driven innovation, flexibility, and timely response within strategic thrusts. M&E, KM, shared learning. M&E, KM, shared learning. Partnerships for mainstreaming & scaling up Partnerships for mainstreaming & scaling up

15. Lessons Learned: e-Leadership Institutions Positioning ICTA as PPP, evolution. Positioning ICTA as PPP, evolution. Adapting mandate to fluid authorizing environment & capabilities. Balancing. Adapting mandate to fluid authorizing environment & capabilities. Balancing. Developing core competencies. Developing core competencies. Building governance mechanisms. Building governance mechanisms. Practicing execution thru partners. Practicing execution thru partners. Collaborative learning; owning M&E. Collaborative learning; owning M&E.

16. Early Results for World Bank First Bank test of an integrated approach. First Bank test of an integrated approach. Building new practice. Inspiring model: e-India, e-Ghana, etc. Establishing a home. Building new practice. Inspiring model: e-India, e-Ghana, etc. Establishing a home. Creating a Community of Practice (e- development TG). Creating a Community of Practice (e- development TG). R&D, steep learning & competency develop. R&D, steep learning & competency develop.

17. Early Results for Sri Lanka Creating innovation institutions:e-society and ICBF. Quick wins & awards for subprojects: e-curriculum. Creating innovation institutions:e-society and ICBF. Quick wins & awards for subprojects: e-curriculum. Telecenters as a national movement. From 200 to 500 telecenters. Sustainability challenges. Telecenters as a national movement. From 200 to 500 telecenters. Sustainability challenges. ICTA as institutional innovation: building robust management systems takes time. ICTA as institutional innovation: building robust management systems takes time. Private investment in II, BPO. Co-financing: Net. GIC. Private investment in II, BPO. Co-financing: Net. GIC. Lead time to reengineer e-government systems. Lead time to reengineer e-government systems. Managing complexity: > 400 contracts. Managing complexity: > 400 contracts. Managing expectations! High risk, high payoff. Managing expectations! High risk, high payoff.

18. Lessons Learned: Overall Engagement Process Start with a key entry point, drive for a holistic view. Start with a key entry point, drive for a holistic view. Engage leadership to integrate ICT into development vision and tap synergies among programs. Engage leadership to integrate ICT into development vision and tap synergies among programs. Build counterpart institutions early on. Build counterpart institutions early on. Initiate quick-payoff pilots for flexible programs & commitment. Initiate quick-payoff pilots for flexible programs & commitment. Draw on regional & local successes: India AP, Malaysia, Korea, Sing. Draw on regional & local successes: India AP, Malaysia, Korea, Sing.

19. Lessons Learned: e- Development Approach E-development makes ICT development- driven and meaningful to policy makers. E-development makes ICT development- driven and meaningful to policy makers. Strategic communications. Strategic communications. From competing visions to shared one: a process. From competing visions to shared one: a process. Coalitions to drive reforms & build demand. PPPs-NGOs-Aid. Coalitions to drive reforms & build demand. PPPs-NGOs-Aid. Holistic e-strategy to bridge silos, tap synergy & scale. Holistic e-strategy to bridge silos, tap synergy & scale.

20. Lessons Learned: e- Development Approach Balance short and long term aims: focus, pilot, sequence, adjust. Program flexibility. Balance short and long term aims: focus, pilot, sequence, adjust. Program flexibility. Balance top down & bottom up initiatives. Balance top down & bottom up initiatives. Mobilize demand & poor to reduce divide. Mobilize demand & poor to reduce divide. Bank implementation support and institutional learning. Bank implementation support and institutional learning. Skills & budgets to learn and adapt with clients. R&D imperative.