1. Pulse Racing
You are the manager of a community leisure centre where customer service is of vital importance
Its ‘wet’ facilities include a swimming pool, sauna and changing rooms.
Its ‘dry’ facilities include a sports hall, gym, squash courts, café and shop.
You need to recruit three more members of staff

2. Pulse Racing - Role 1 Shop assistant
Key responsibilities of the shop assistant will be:
Selling to customers – helping them choose what they want
Serving customers – greeting them politely and making them feel welcome
Operating the till – taking the customer’s money and giving accurate change
Receiving stock – ensuring any goods delivered to the shop are of the right quantity and quality
Displaying the products – putting out the stock and presenting it neatly to the customer to the manager’s satisfaction

3. Pulse Racing - Role 2 Office Assistant
Key responsibilities of the office assistant will be:
Membership administration - keeping details of members up to date, sending out information and ensuring fees paid on time
Updating the website and on-line communication with customers about the club as directed by club manager
Keeping records of all financial transactions including income and expenditure
Keeping personnel records – ensuring records are complete on all staff members, filed and organised
Ordering stationery supplies and other office supplies

4. Pulse Racing - Role 3 Assistant manager (Sports Hall and Gym)
Key responsibilities of the assistant manager will be:
Excellent customer services – programmes put on for customers to ensure as many people as possible participate
Excellent facilities – ensuring the hall, gym and equipment are always clean and operational and improved where necessary
Allocating work to staff members – making sure that everyone knows their jobs and their shifts
Staff members able to perform well – they know how to do their job and they enjoy their work
Promoting the hall and gym – making people aware of the programmes and facilities on notice-boards and on the website