1. QualTech Prize 2007 - Finals 1www.qimpro.com

2. QualTech Prize 2007 - Finals www.qimpro.com2 Managing for Improvement vs Managing for Innovation

3. QualTech Prize 2007 - Finals 3www.qimpro.com Improvement ORGANIZED CREATION OF BENEFICIAL CHANGE; THE ATTAINMENT OF UNPRECEDENTED LEVELS OF PERFORMANCE FOCUS : EFFICIENCY

4. QualTech Prize 2007 - Finals 4www.qimpro.com Decisive Factor Years Quality (Salability of Product) RATE OF QUALITY IMPROVEMENT Company A Company B

5. QualTech Prize 2007 - Finals 5www.qimpro.com Organizational Need STRUCTURE FOR MAKING IMPROVEMENT

6. QualTech Prize 2007 - Finals 6www.qimpro.com Unit Quality Council Divisional Quality Council Apex Quality Council Quality Council

7. QualTech Prize 2007 - Finals 7www.qimpro.com Team Members Business Results Supplier Capability Customer Delight Team

8. QualTech Prize 2007 - Finals 8www.qimpro.com Facilitators

9. QualTech Prize 2007 - Finals 9www.qimpro.com REMEDY CAUSE SYMPTOM REMEDIAL JOURNEY DIAGNOSTIC JOURNEY Structured Methodology

10. QualTech Prize 2007 - Finals 10www.qimpro.com ROI

11. QualTech Prize 2007 - Finals 11www.qimpro.com Evolution  MANAGING FOR IMPROVEMENT WAS A CORE VALUE OF THE MALCOLM BALDRIGE AND IMC RAMKRISHNA BAJAJ NATIONAL QUALITY AWARD CRITERIA.  NOW IT IS A PREREQUISITE FOR ENTERING GLOBAL MARKETS  CURRENTLY, A CORE VALUE OF BALDRIGE AND BAJAJ IS: MANAGING FOR INNOVATION

12. QualTech Prize 2007 - Finals 12www.qimpro.com Creativity and Innovation IMPROVEMENT LOGICAL RL CREATIV E INNOVATION IDEAS FACTS

13. QualTech Prize 2007 - Finals 13www.qimpro.com Innovation MAKING MEANINGFUL CHANGE TO IMPROVE:  PRODUCTS  SERVICES  PROGRAMS  PROCESSES, AND  OPERATIONS TO CREATE NEW VALUE FOR THE STAKEHOLDERS FOCUS : EFFECTIVENESS BEFORE EFFICIENCY

14. QualTech Prize 2007 - Finals 14www.qimpro.com Leadership 1.1a(3)How do senior leaders create an environment for innovation

15. QualTech Prize 2007 - Finals 15www.qimpro.com Strategic Planning 2.1b(3)How do your strategic objectives address your opportunities for innovation in products and services, operations, and the business model?

16. QualTech Prize 2007 - Finals 16www.qimpro.com Customer and Market Focus 3.1(3)How to use voice-of-customer information and feedback to identify opportunities for innovation?

17. QualTech Prize 2007 - Finals 17www.qimpro.com Measurement, Analysis and Knowledge Management 4.1a(1)How do you use data and information to support innovation? 4.1a(2)How do you select and ensure the effective use of key comparative data and information to support innovation? 4.1b(2)How do you translate organizational performance review findings and priorities and continuous and breakthrough improvements into opportunities for innovation?

18. QualTech Prize 2007 - Finals 18www.qimpro.com Workforce Focus 5.1b(1)How does your workforce development and learning system address organizational performance improvements, technological change and innovation? 5.1b(2)How does your development and learning system for leaders address organizational performance improvement, change and innovation?

19. QualTech Prize 2007 - Finals 19www.qimpro.com Process Management 6.1a(2)How do you design and innovate your overall work systems? 6.2bHow are improvements and lessons learned shared with other organizational units and processes to drive organizational learning and innovation?

20. QualTech Prize 2007 - Finals 20www.qimpro.com Key Enablers for Innovation Creativity Tools Cross-Industry Benchmarking

21. QualTech Prize 2007 - Finals 21www.qimpro.com Improvement Innovation

22. QualTech Prize 2007 - Finals 22www.qimpro.com