1. Info to Enterprise Migration Implementation Case Study: SBC Corporation Presented to the Crystal Decisions Regional Users Group for the Bay Area on October 29, 2002 Chris Christian -- CRC Business Solutions, Inc.

2. (c) 2002 CRC Business Solutions, Inc. Page 2 Presentation Overview Actual Import Performance Measures CE Migration Utilities Used CE Administration Crystal Server Pages CE Monitoring Crystal Server Pages CE Migration Subtleties Crystal Enterprise Hot Fixes are Mandatory

3. (c) 2002 CRC Business Solutions, Inc. Page 3 Actual Import Performance Measures File Repository: 11GB for 22,549 Files

4. (c) 2002 CRC Business Solutions, Inc. Page 4 CE Migration Utilities Used Crystal Import Wizard –Supplied with Crystal Enterprise 8.5 (with Hot Fixes) –Imports users, groups, security, folders, reports, instances CI Report Inventory –Custom application to inventory Info folders, reports, and instances –Provides basis for source / target comparison analysis CE Report Inventory –Custom application to inventory Enterprise folders, reports, and instances –Performs source / target comparison analysis CI GroupDesktop –Custom application to inventory Info group / folder security –Provides basis for group / folder security import CE GroupDesktop –Custom application to inventory Enterprise group / folder security –Performs group / folder security import

5. (c) 2002 CRC Business Solutions, Inc. Page 5 CE Administration Crystal Server Pages CE Browser –Navigate hierarchy of folders and reports –View report parameters, database settings, object refresh date/time CE Security Browser –Navigate hierarchy of folders and reports –View explicit and inherited security rights by group and user –View net security rights by group and user –Set user and group security CRC Query –Recall saved queries from a hierarchy of folders and queries –Browser query help from a hierarchy of folders and help files –Automatic links to parent objects

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13. (c) 2002 CRC Business Solutions, Inc. Page 13 CE Monitoring Crystal Server Pages CE Request Server Status –Monitor telephone interface system status and performance –View report requests generated through the telephone system CE JOBS Report Requests Monitor –Monitor web based report requests –View report requests and troubleshoot system integration Reporting Database Update Monitor –View database update statistics from Oracle –View database update log files

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20. (c) 2002 CRC Business Solutions, Inc. Page 20 Migration Subtleties CE 8.5 Hot Fixes are mandatory (up through 10-Oct-2002) The Crystal Import Wizard is a separate application that performs best when separated from the source and target machines –The Import Wizard is CPU intensive on one CPU only –Network load, source load, and target load are light to moderate and do not interfere with normal use of the source and target systems –The Import Wizard preserves Seagate Info user passwords during import –Recurring instances are not imported, however the schedule information is recorded in the log files –The log file is not uniquely named, so must be manually preserved

21. (c) 2002 CRC Business Solutions, Inc. Page 21 CE 8.5 Hot Fixes are Mandatory