1. Complaints Analysis FY 2012-13

2. Nature of Complaints received FY 2012-13 Notes: RBI defined categories

3. Zone wise no. of complaints received FY 2012-13

4. Disclosure of Complaints ParticularsFY 2011-12FY 2012-13 (a) No. of complaints pending at the beginning of the year.307325 (b) No. of complaints received during the year.1877217093 (c) No. of complaints redressed during the year.1875417041 (d) No. of complaints pending at the end of the year.325377 ParticularsFY 2011-12FY 2012-13 (a) No. of unimplemented Awards at the being of the yearNil (b) No. of awards passed by the B.O during the year21 (c) No of awards implemented during the year21 (d) No of unimplemented awards at the end of the yearNil Position of Complaints FY wise:

5. Thank You