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Published byNathen Dallis Modified over 10 years ago
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OVERVIEW 2013
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In the beginning… 1995…
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Primarily brick & mortar…
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GSI ACQUISITION OF FANATICS March, 2011 Fanatics 2 nd largest seller of NFL merchandise E-commerce partner with several NFL clubs SPIN-OFF TO KYNETIC June, 2011 GSI sells to eBay Fanatics spun off to Kynetic FANATICS ACQUISITION OF DREAMS June, 2012 Dreams 3 rd largest seller of NFL merchandise E-commerce partner with several NFL clubs CREATION OF WORLD’S LARGEST LICENSED SPORTS ECOMMERCE COMPANY Fanatics Growth
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Sports Fanaticism Meets the Digital Revolution Through E-commerce FANATICS IS THE CLEAR MARKET LEADER Largest online retailer of licensed sports merchandise 2013 sales: over $1 billion Among largest 40 e-commerce companies in US Top-50 on Internet Retailer’s Top 500 Top-10 among apparel/accessories Largest assortment available for both displaced fans and fans who are unable to find this selection locally All sports, all brands, 250,000+ items, 700+ teams Powers hundreds of e-commerce sites for all major professional sports leagues, major media brands and pro/collegiate team properties Integrating technology and inventory systems to create the best customer experience FANATICS IS THE CLEAR MARKET LEADER Largest online retailer of licensed sports merchandise 2013 sales: over $1 billion Among largest 40 e-commerce companies in US Top-50 on Internet Retailer’s Top 500 Top-10 among apparel/accessories Largest assortment available for both displaced fans and fans who are unable to find this selection locally All sports, all brands, 250,000+ items, 700+ teams Powers hundreds of e-commerce sites for all major professional sports leagues, major media brands and pro/collegiate team properties Integrating technology and inventory systems to create the best customer experience
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Fanatics Sells Direct to Fans & Powers Hundreds of e-Commerce Sites SYNDICATIONDIRECT PRO MORE LEAGUESTEAMS COLLEGE
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Fanatics is Focused on the Customer Five 24/7 Call Centers Build Long-Lasting Relationships Superior Customer Experiences Quick, Low-Cost Shipping Hassle-Free, 365-Day Return Policy Unconditional Satisfaction Guarantee Fanatics Reward Club *ForeSee measures the customer experience through surveying Five 24/7 Call Centers Build Long-Lasting Relationships Superior Customer Experiences Quick, Low-Cost Shipping Hassle-Free, 365-Day Return Policy Unconditional Satisfaction Guarantee Fanatics Reward Club *ForeSee measures the customer experience through surveying
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What they’re saying about Fanatics 10
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Growing customer base + great customer experience = larger fulfillment footprint (among other things)
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Warehousing & Distribution moves & grows as business does… Current facility in Jax, 500K sq. ft. & 7.4M units in inventory…
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Why Muskingum County?
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Q: Why Muskingum County? + strategic location/facility match + available, high quality labor force + competitive costs/business climate
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Frazeysburg Fulfillment: + 500k sq ft + 10M+ units/inventory (500k unit/day) + automated systems + multiple shift operations + at peak over 1300 associates (full time + temp)
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What we typically look for: Direct to Consumer (high volume) logistics background “Peak” experience Excellent team attitudes
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Demographics: Full time associates: 229 associates - 58% from Muskingum - 21% from Licking - Avg Age 42 (19-70) - 51% female Counties: MALE – 155 49% FEMALE - 161 51% AVERAGE AGE – 42 (19-70) Temp associates: 817associates - 57% from Muskingum - 14% from Licking - 22% from Coshocton - Avg Age 34 (18-72) - 52% female
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Challenges & future…
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Building a plane (while flying)…
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Where Sports Fans shop
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