1. SE CAN 29 th February Nicky Jones

2. Overview Warm Front scheme re-opened April 2011 Revised changes to the qualifying criteria have made it difficult to find eligible households 2011-12 budget £110 million with additional £10 million from Dept of Health. Next year’s budget £100 million £30 million underspend – money will go back to Treasury and not carried over as in previous years

3. Promotion Joint mailshots This month - Arun Planned to go any day now - Chiltern and Dartford In discussions with Winchester, Horsham, Milton Keynes, Tonbridge & Malling, Brighton & Hove, Tunbridge Wells, Isle of Wight

4. Promotion Other activity A5 flyers in with other mailings, doctors surgeries, libraries, etc. Leaflets – email terri.wilson@carillionplc.com Articles for newsletters and press releases

5. Projects National Working with the 6 major utility companies on making Warm Front referrals Citizens Advice Bureau having joint branded Warm Front leaflets Recent Direct Marketing campaign to over 600,000 potential Warm Front customers

6. Projects South East Working with Wealden on a rural project – training energy champions, community organisation workshops, parish events Working with NEA and Local authorities to promote Warm Front uptake

7. Year-to-date South East Received over 4,500 qualifying referrals Spend nearly £17 million Cavity wall insulation – 224 Loft insulation – 448 Heating works – 4,573

8. Eligibility reminder Pension Credit - guaranteed or savings credit Income-related Employment and Support Allowance that includes a work related activity or support component Income Support or Income-based Jobseekers Allowance and have one of the following:- - parental responsibility for a child under 5 - child tax credit (which must include a disability or severe disability element for a child or young person) - disabled child premium - disability premium (enhanced or severed disability element premium) - pensioner premium (higher or enhanced pensioner premium)

9. Stakeholder contacts Useful contacts -For any customer enquiries by stakeholders stakeholder.enquiries@carillionplc.com or call 0191 247 3822 -For customer complaints customer.management@carillionplc.com or call 0800 316 2814 -For any system breakdown 0800 408 1437

10. Nicky Jones Regional Network Manager (South) 07930 587069 nicky.jones1@carillionplc.com