1. MODULE 43 Radio & Telephone Communications

2. RADIO & TELEPHONE A. Objective 088 1. 088: Explain or demonstrate the parts of the two-way radio. 2. 089: Practical-demonstrate or explain proper telephone procedures used in in- coming & out-going business calls- proper identification of self & caller

3. RADIO & TELEPHONE 3. 193: Explain or demonstrate the proper testing procedures for the two- way radio. 4. 194: Explain or demonstrate the radio codes for the two-way radio.

4. RADIO & TELEPHONE 5. 195: Explain or demonstrate the phonetic alphabet for the two-way radio. 6. 196: Explain or demonstrate the circumstances for use of the two-way radio.

5. RADIO & TELEPHONE 7. 197: Demonstrate or explain proper telephone procedures used in in- coming & out going business calls- courtesy.

6. RADIO & TELEPHONE 8. 198: Demonstrate or explain proper telephone procedures used in in- coming & out going business calls- type of information permitted to be discussed.

7. RADIO & TELEPHONE 9. 199: Demonstrate or explain proper telephone procedures used in in- coming & out going business calls- testing procedures.

8. RADIO & TELEPHONE 10. 200: Demonstrate or explain proper telephone procedures used in in-coming & out going business calls-writing down information accurately.

9. RADIO & TELEPHONE B. Reasons for Radio & Telephone Procedures 1. Life-saving devices in case of emergency 2. For institutional assistance & information made easier

10. RADIO & TELEPHONE 3. Coordinate activities 4. Could be anyone speaking 5. Enhances public image

11. RADIO & TELEPHONE C. Telephone Procedures 1. First response identify post 2. Identify yourself 3. Indicate respect 4. Identify caller 5. Take message

12. RADIO & TELEPHONE D. Radio Procedures 1. Advantages 2. Parts a. Antenna b. Volume button/On off switch

13. RADIO & TELEPHONE c. Emergency switch d. Channel selector e. Squelch f. Battery/battery door g. Transmit button

14. RADIO & TELEPHONE E. Telephone Testing Procedures 1. Dial tone 2. Dial a number 3. Make watch call

15. RADIO & TELEPHONE F. Radio Testing Procedures 1. Turn on 2. Adjust squelch 3. Transmit 4. Identify yourself 5. Request radio check

16. RADIO & TELEPHONE G.Radio Usage 1. Professionalism, courtesy, voice tone & presentation a. Plan your message b. Identify yourself c. Use phonetic alphabet/ 10 code d. Mobile radio techniques

17. RADIO & TELEPHONE H. Mobile Radio Ranges (Operational distances) 1. Handheld: one mile 2. Mobile: 20-30 miles 3. Limiting factors

18. RADIO & TELEPHONE I. Professional Use 1. Do not use slang or jargon 2. Be aware of inmates in earshot 3. Do not discuss confidential inmate information

19. RADIO & TELEPHONE 4. Write down information accurately/may take message. 5. Always try to answer the telephone by the third ring. 6. Always be courteous and show respect.