1. NOTE: To change the image on this slide, select the picture and delete it. Then click the Pictures icon in the placeholder to insert your own image. MY I.T. PROS LLC Services Offering Affordable Next Generation Business Technology Solutions & Network Management

2. Services Overview Technology & Telecommunication Systems Assessments Computer Network Design, Maintenance & Management Cloud PBX Telecommunication Systems Design, Maintenance & Management Cloud CRM Systems Design, Integrations, Maintenance & Management Website Development, Design, Maintenance & Management iPhone, Android & PC Application Development Business Intelligence Database Systems Development, Design & Administration Business Information Systems Consulting

3. Technology & Telecommunication Systems Assessments AssessRecommendDesignImplement Chances are, your IT environment has developed gradually. Over time, problems can emerge: performance gaps, redundancies, inefficiencies. It can be very difficult, however, to see what is and isn't working without the proper tools. We conduct a thorough, in-depth review of all of your critical technology areas, evaluate them against best practices and provide you with a road map to better leverage your resources. We also audit and evaluate your current technology related expenses and make recommendations on alternate technologies to gain functionality and cut costs.

4. Computer Network Design, Maintenance & Management Are there problems with your computer network? Too often, technology-related tasks and IT network issues go unattended. We provide a full range of solutions for computer network- related hardware /software systems issues & computer user management support. Network Design & Maintenance Windows Server Active Directory & Workgroup Administration PC Optimization & Virus Removal Hardware & Software Upgrades MS Exchange & POP/IMAP/Web Email Administration Business Applications Management

5. Cloud PBX Telecommunication Systems Manage your team as one from anywhere in the world Utilize at home agents anywhere in the world Silently monitor phone calls Record phone calls an chat interactions Silently coach your agents Track agent time cards Run real time and historical analytics reports on contact interactions and agent performance See notes on customers before you answer calls Integrate full CRM suites Integrate SQL databases into your IVR Run auto dialer campaigns All for a flat.02 cents a minute US and Canada. We make Cloud Telecommunications affordable & simple, voice, chat & email channels. Partnering with Fenero we can design and implement a full suite of voice IVR, Chat, Email & Auto Dialer Solutions.

6. Voice IVR Example

7. Cloud PBX Telecommunication Systems