1. INDIANA WIRELESS DIRECT NETWORK ILLINOIS PUBLIC SAFETY TELECOMMUNICATIONS ASSOCIATION Illinois IPS-TA NG 9-1-1 symposium this presentation and its contents are © INdigital telecom 2007 – all rights reserved

2. IL - IPS-TA 21-May '07 2 building the future the Indiana experience chapter 1 – a guide to the players

3. The men behind the project 21-May '07 IL - IPS-TA 3 improving wireless E911 overseen by the State Treasurer Tim Berry, outgoing Treasurer Richard Mourdock, Treasurer elect Ken Lowden - ENP, Executive Director

4. Indiana Wireless Advisory Board PSAP representatives James Alexander Madison, Indiana Lori Forrer, E911 Director, Cass County Logansport, Indiana Harold Williams, Captain Jasper County Sheriff's Department Rensselaer, Indiana Wireless Representatives Jerry Branock, Regional Manager – Emergency Services Cingular Larry Jones, Operations Manager Verizon Wireless Mike Shulte, Assistant Vice President Centennial L. Robert Kimball – consultant to the Board 21-May '07 IL - IPS-TA 4

5. timeline of the project 2003 - 2004 Sprint, AT&T, Verizon and INdigital submit proposals JULAUGSEPOCTNOVDECJANFEBMARAPRMAYJUNJULAUGSEPOCTNOVDECAPRMAYJUN 20042003 Project RFI issued Feasibility study completed IWDN project initiated by the Board Clarification meetings held with responders Responder demos and site visits (thru September) Final submissions by respondents Contract development begins for IWDN project Evaluation committee develops recommendation of INdigital 21-May '07 5 IL - IPS-TA

6. timeline of the project 2005 21-May '07 IL - IPS-TA 6 JULAUGSEPOCTNOVJANFEBMAR APR MAYJUN 2005 Trunk and facilities ordering, provisioning, turn up with VZ and Embarq Crossroads network (phase G-1) network planning/implementation DEC Master agreement signed, network development and implementation begins First wireless carriers turn up trunks to Crossroads routers Trunks to Embarq selective router installed First trunks to Verizon selective routers installed Contract amendment signed with AT&T Wireless carriers begin trunk and facilities ordering First project planning meeting with AT&T

7. timeline of the project 2006 21-May '07 IL - IPS-TA 7 Live traffic began in January, 2006 By July, 2006  all carrier facilities turned up  at least one county per carrier OnStar testing begins in October By December, 2006  all 92 counties have WE 9-1-1 (one for the first time)

8. IL - IPS-TA 21-May '07 8 The details of the project chapter 2 – background and history Who is INdigital, and what do you do?

9. who is INdigital ? 21-May '07 IL - IPS-TA 9 11 telco owners  founded in 1995 HQ in Fort Wayne, IN Integrated vendor  high availability IP  private networking Specializing in 911 www.indigital.net

10. what is the roadmap ? 21-May '07 IL - IPS-TA 10 two generations of change 1. Project Crossroads  Connects wireless E9-1-1 calls to the existing landline routers  Routes E9-1-1 calls via an IP backbone 2.IN911 Network  Next Gen packet delivery of wireless calls  Redundant T-1s to each PSAP  IN911 overlays, then replaces Crossroads

11. about: project Crossroads Transition live E911 calls to an NG network optimized for wireless  create a more efficient network  modernize the infrastructure  roadmap to a resilient packet network  provide a unified, competitively neutral, independent network for the future  create system logs of call events (not content)  Crossroads is a ‘temporary’ transitional network 21-May '07 IL - IPS-TA 11

12. Legacy WE9-1-1 network design 21-May '07 IL - IPS-TA 12

13. Legacy WE9-1-1 network design 21-May '07 IL - IPS-TA 13

14. 21-May '07 IL - IPS-TA 14 Crossroads network stick diagram wireline subscriber wireless subscriber

15. Funding wireless enhanced 9-1-1 21-May '07 IL - IPS-TA 15 The Board pays for equipment specific to wireless call delivery The Board has previously paid for:  Phase II mapping and startup  equipment and software Wireless carriers surcharge 50¢ (formerly 65¢) which is distributed:  INdigital, the network operator  PSAPs as a supplemental payment There is no cost to the PSAP for the network, operation or maintenance

16. Stakeholder: PSAPs 21-May '07 IL - IPS-TA 16 a transparent conversion to Crossroads  Complete audit of call routing  Better call delivery accuracy  Phase II drive testing  Informal assessment of PSAP needs

17. Stakeholder: wireless carriers 21-May '07 IL - IPS-TA 17 Crossroads (phase G-1)  Few issues migrating the wireless carriers  Crossroads means real dollar savings, simplification of maintenance and support Benefits of Crossroads for wireless  Faster call setup times:  15 to 20 seconds <1 second  100% call logging, problem resolution  One number to call for wireless 911 issues

18. Stakeholder: incumbent LECs 21-May '07 IL - IPS-TA 18 Crossroads (phase G-1) uses LEC legacy wireline networks to terminate wireless 911 calls  Embarq had no issues  Verizon had a few operational issues  AT&T had several administrative issues, various other concerns, and ‘pre implementation’ conditions on behalf of their PSAP customers

19. Measuring Crossroads success 21-May '07 IL - IPS-TA 19 All 92 counties now have wireless E911 service the goal: all capable counties will have phase II info by 2Q ’07 any ‘missing’ phase II county will receive guidance to get upgraded service from the carrier

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29. The bottom line… 21-May '07 IL - IPS-TA 29 over a million and half calls processed real world performance, not a theoretical experiment improved call delivery speed, accuracy Our goals:  statewide wireless WE911 in all counties  statewide phase II service from all carriers

30. 21-May '07 IL - IPS-TA 30 Follow our progress yourself www.in911.net/crossroads

31. IL - IPS-TA 21-May '07 31 Indiana 911 network Next Generation WE9-1-1 chapter 3 - pre-next gen 911 generation 2

32. “Why is there a need for change?” 21-May '07 IL - IPS-TA 32 More information is available from the caller Greater need for inter-agency operability New call ‘generators’ are not at a civil address

33. WE9-1-1 call generators 21-May '07 IL - IPS-TA 33 OnStar ™ ATX ™ Text messaging Camera phones Other ‘non traditional’ call sources

34. 21-May '07 IL - IPS-TA 34 Crossroads network stick diagram wireline subscriber wireless subscriber

35. 21-May '07 IL - IPS-TA 35 Moving beyond Crossroads wireline subscriber wireless subscriber

36. 21-May '07 IL - IPS-TA 36 The NG911 voice network wireline subscriber wireless subscriber

37. about: the network 21-May '07 IL - IPS-TA 37 24x7 monitoring Covers the entire state PSAPs know what’s going on All the facts are just a mouse click away Redundancy is built in

38. about: keeping the PSAP informed 21-May '07 IL - IPS-TA 38 24x7 monitoring Covers the entire state PSAPs know what’s going on All the facts are just a mouse click away Redundancy is built in

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40. Building out the IN911 network 21-May '07 IL - IPS-TA 40 Update on Phase G-2 work  These counties get voice and/or data via the IN911 network TiptonKosciuskoAllen NewtonJasperFulton CarrollPutnamParke ClayPulaskiStarke

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42. Barriers to progress 21-May '07 IL - IPS-TA 42 Dealing with the ‘red Counties’  over three years of discussion but strong opposition remains  “We have serious concern over the lack of national standards” “IP is too dangerous for 911”

43. “No one has used IP for E911” 21-May '07 IL - IPS-TA 43 INdigital is using Cisco equipment, and we have a letter from Cisco saying it is not supporting E911.  The LEC letter is for one Cisco product (call manager). INdigital is not using call manager  There are thousands of Cisco products. Cisco is supporting efforts to build next generation E911 networks

44. IP makes WE9-1-1 work 21-May '07 IL - IPS-TA 44 INdigital is ‘standards based’  All of the network is built on standards that exist today.  A small percentage of our work is based on emerging standards.  As standards are established, INdigital will comply with all NENA standards  The agreement with the Board requires compliance with standards

45. The LEC’s view of 21-May '07 IL - IPS-TA 45

46. 21-May '07 IL - IPS-TA 46 Jasper County Sheriff’s dept An installation at a typical PSAP

47. IL - IPS-TA 21-May '07 47 Next Generation at the PSAP a look toward the future chapter 4 – where reality and theory meet PSAP integration

48. about: the PSAP facts 21-May '07 IL - IPS-TA 48 INdigital is dealing with PSAPs on a case by case basis  Many PSAPs are unique  PSAPs have different equipment configurations and needs One size does not fit all PSAPs  INdigital and the Board want to accommodate the local PSAP  there is a lot of room within the framework of the overall project

49. Well, at our PSAP… 21-May '07 IL - IPS-TA 49 We do it this way…  INdigital response: That’s great ! Keep doing what works !  PSAPs are unique. PSAPs have unique equipment configs and needs. One size does not fit all PSAPs  INdigital and the Board respect the local PSAP, within the framework of the overall project

50. Well, at our PSAP… 21-May '07 IL - IPS-TA 50 This is a statewide project, not a state project  We have connected to equipment from:  Positron  Zetron  PlantCML (Rescue Star and ECS-1000)  Orbicom  Emergitech  Various Nortel systems

51. 21-May '07 IL - IPS-TA 51 This is not the IN911 network

52. about: conversion issues 21-May '07 IL - IPS-TA 52 making the most of the legacy network  living within the existing funding  minimizing the rate of change at the PSAP  building a next generation network without obsolescing the legacy PSAP equipment Competitive neutrality for 911 is an issue in unified networks

53. about: delivering more data 21-May '07 IL - IPS-TA 53 Forklift upgrades aren’t an option Data delivery improvements offer a lower cost path to the future Our goal is to deliver:  more information,  more accurate information

54. 21-May '07 IL - IPS-TA 54 about: how we display more data wireline subscriber wireless subscriber

55. 21-May '07 IL - IPS-TA 55 A rural PSAP

56. Wireless calls rely on maps 21-May '07 IL - IPS-TA 56

57. wireless calls in ALIviewer 21-May '07 IL - IPS-TA 57

58. wireline calls in ALIviewer 21-May '07 IL - IPS-TA 58

59. the eHarmony of 911 21-May '07 IL - IPS-TA 59 A statewide network that is will meet Indiana’s future needs Competitive development of new technology by vendors A public / private partnership with dozens of success stories

60. IL - IPS-TA 21-May '07 60 The details of the project chapter 5 – all 911 calls are local The Illinois connection

61. Solving border problems 21-May '07 IL - IPS-TA 61 The 911 call origination is within Indiana  The wireless company tower is in Illinois  The 911 call is routed to an Illinois PSAP  The Illinois dispatch center can’t effectively transfer to an Indiana PSAP The 911 call origination is within Illinois  The wireless company tower is in Indiana  The Illinois dispatch center can’t effectively transfer to an Indiana PSAP. Other, more unpredictable routing happens

62. Our solution to these border problems 21-May '07 IL - IPS-TA 62 INdigital will provide trunking to participating border Illinois PSAPs  Calls are routed to the ‘best’ serving PSAP  Call routing is refined based on PSAP input Within the restrictions of the statutes, 911 calls are quickly transferred within the network by the PSAPs  All caller data accompanies the call  PSAPs have increased communication capability (thru administrative phones)

63. IL - IPS-TA 21-May '07 63 The details of the project chapter 6 – visualizing the future a real time display

64. Q&A 21-May '07 IL - IPS-TA 64 Can we tell you more about our project?

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