1. Reduce Waiting & No-Shows  Increase Admissions & Continuation www.NIATx.net The A’hah’s of Change Dave Gustafson Director of NIATx and Center for Health Enhancement Systems Studies Acknowledgements to: So many people I can’t count

2. Reduce Waiting & No-Shows  Increase Admissions & Continuation www.NIATx.net Goal “All models are wrong, some are useful.” Discuss gimmicks I find useful All are important But you know many of them

4. Reduce Waiting & No-Shows  Increase Admissions & Continuation www.NIATx.net Nominal Group Technique Silent generation of ideas Round Robin Listing Discussion Voting

5. Reduce Waiting & No-Shows  Increase Admissions & Continuation www.NIATx.net The Influentials Find the opinion leaders Find who they go to for advice Get them both on board ASAP –Involve early & often –Discuss & give evidence of: The needs How innovation meets the needs –Act on their concerns.

6. Influence Diagrams

7. Reduce Waiting & No-Shows  Increase Admissions & Continuation www.NIATx.net And One More Thing!

8. Reduce Waiting & No-Shows  Increase Admissions & Continuation www.NIATx.net End