1. IBEC203 Macroeconomics K. Matsuda

2. December 20, 1997 -Asian Economy collapses, US still rises

3. It Says Press Any Key. Wheres The Any Key? By: Sushi Lover :Abdul A Joe A Lema A Jessica B.

4. Indias Booming Economy Outsourcing Industry Economy growth 9%.

5. Employees Leverage US vs. India Paid less. Heavily subsidized. Hierarchies less formal in India. Suggestion boxes. Outsourcing executives work hard to make their employees happier. Attrition rate up to 50%.

6. Reasons For Leaving: 1)Boredom. 2)Long working hours. 3)Physical toll & isolation from social. 4)Burnout. 5)Pursue other jobs & education.

7. Reasons For Staying: 1.Stable income. 2.Opportunity for advancement. 3.The ability to buy a home. 4.The medical insurance.

8. Outsourcing Has Created Powerful Consumer Class. Consumer class in 20s.Consumer class in 20s. Fast night life.Fast night life. Economy growth creates cities compared to Las Vegas.Economy growth creates cities compared to Las Vegas.

9. Outsourcing Work Viewed As: Well paying summer job. Exposure to overseas business = elective in their education.

10. Training Employees: Accent training classes. American culture classes. India = High context culture USA = Low context culture Americans culture heroes.

11. Preparing For Job: Adopt western names Example: Tushar is Travis, Sameer is Smith. Role-play angry callers.

12. Hardships on Job: Consumer Rage. 30 Notes of appreciation out of 2400 calls within 2 months. Heart-wrenching stories. However, employees receive recognition & praise on a job well done. Example: Ms. Pandey.