2.  History  What do we provide  Design Goals  Benefits  Future

3.  Unskilled local managers have to handle all I.T. issues ◦ Sourcing, purchasing & installing new equipment ◦ Managing and testing backups ◦ Resolving technical problems  Expensive outsourcing contracts  80 + different ways of doing the same thing  No strategic view  Chaotic management and support

4.  Single point of contact for all IT services ◦ Technical support ◦ Hardware & software purchasing ◦ Installation ◦ Networking ◦ Advice & guidance ◦ Negotiation with other local services  Email and network services  Strategic negotiation

5.  Complete service  Fully managed  Effective support  Uniformity  Secure  Built in fault tolerance  Tailored solutions where necessary  Low cost  Scalable

6.  Managers and staff time freed up  Reliable  Access from anywhere incl. mobile access  Effective disaster recovery  Support costs reduced  Corporate identity

7.  Integration into CJSM  Finalising ADT with City of London  Extend network to all offices